Illustrator 2023 painel dos menus não abre

Forum|Forum|3 years ago
November 9, 2022
2 replies
1842 views

Os painéis dos menus (File / Edit / Object / Type / Select / Effect / View / Windows / Help) não estão abrindo. Não consigo salvar, abrir novos arquivos ou modificar qualquer coisa que necessite abrir uma caixa de menu. A caixa do menu aparece em frações de segundos e some; Já reinstalei o programa e não revolveu o problema.

(No print anexo quase não dá pra ver a caixa. Ela aparece tão rapidamente que mal dá pra ver).

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @zooiioo0,

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

Close all Adobe applications
Navigate to C:\Program Files\Common Files\Adobe\UXP
Rename the UXP folder to UXP.old
Relaunch Illustrator

Looking forward to your response.

Thanks,

Anubhav

R

Rubens29627110z71d

Participant

Estou usando a versão 24.4.1 do Illustrator

Minhas configurações de sistema são:

CPU - AMD Ryzen 5 5600G with Radeon Graphics - 6 Cores
RAM - 32 GB

GPU - AMD Radeon RX 6600 - Primary/Discrete
VRAM - 8176 MB - GDDR6 1750 MHz
Windows Edition - Windows 11 Professional (64 bit)
Windows Version - 22H2

R

Rubens29627110z71d

Participant

Hello @Rubens29627110z71d,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly use the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to remove Illustrator and then reinstall it from the Adobe Creative Cloud application and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Olá @Anubhav M

Funcionou somente depois que fiz o processo de desisnstalar e usar a Creative Cloud Cleaner Tool.

Muito obrigado pela ajuda!

Abraços,