Skip to main content
zooiioo0
zooiioo0
Participant
November 9, 2022
Question

Illustrator 2023 painel dos menus não abre

  • November 9, 2022
  • 2 replies
  • 1842 views

Os painéis dos menus (File / Edit / Object / Type / Select / Effect / View / Windows / Help) não estão abrindo. Não consigo salvar, abrir novos arquivos ou modificar qualquer coisa que necessite abrir uma caixa de menu. A caixa do menu aparece em frações de segundos e some; Já reinstalei o programa e não revolveu o problema. 

 

(No print anexo quase não dá pra ver a caixa. Ela aparece tão rapidamente que mal dá pra ver).

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 9, 2022

Hello @zooiioo0,

 

Sorry to hear about this experience. Would you mind trying the following steps and checking if it helps:

 

  • Close all Adobe applications
  • Navigate to C:\Program Files\Common Files\Adobe\UXP
  • Rename the UXP folder to UXP.old
  • Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

    R
    Rubens29627110z71d
    Participant
    April 27, 2023

    Estou usando a versão 24.4.1 do Illustrator

    Minhas configurações de sistema são:

    CPU - AMD Ryzen 5 5600G with Radeon Graphics - 6 Cores
    RAM - 32 GB

    GPU - AMD Radeon RX 6600 - Primary/Discrete
    VRAM - 8176 MB - GDDR6 1750 MHz
    Windows Edition - Windows 11 Professional (64 bit)
    Windows Version - 22H2

     

     

    D
    Daniela31089595ui7t
    Participant
    December 14, 2023

    Hello @Rubens29627110z71d,

     

    Thank you for letting us know that the solution provided worked for you. We're glad to hear that your issue has been resolved. To help other users with similar problems, would you mind marking the answer as correct? We appreciate your contribution to the community. Let us know if you have any more questions or concerns. We're always here to help.

     

    Thanks,

    Anubhav


    Estou com o mesmo problema, mas não consegui resolver usando os procedimentos acima. Já usei o cleaner e reinstalei 2 vezes, mas não funciona.

    Estou usando a versão 28.1 do Illustrator

    Minhas configurações de sistema são:

    Nome do dispositivo Acer
    Processador Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
    RAM instalada 8,00 GB (utilizável: 7,83 GB)
    Tipo de sistema Sistema operacional de 64 bits, processador baseado em x64

    Edição Windows 10 Home Single Language 64
    Versão 22H2

    Adaptadores de vídeo:

    - Fresco Logic IDDCX Adapter

    - Intel UHD Graphics

    - NVIDIA GeForce MX250

     

     

     

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      November 9, 2022

      Please tell us your system specifictions and hardware.

      Did this ever work correctly before? Which version is it?

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices