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Sorontar
Inspiring
January 10, 2023
Question

Illustrator 2023 stuck on loading screen

  • January 10, 2023
  • 4 replies
  • 2050 views

My latest Illustrator wont load, it is stuck on loading screen. I have to close it from task manager. Then it will load normally. I went back to Illustrator v 26. Most of the time I dont work with the latest versions of Adobe programs, becausee of this kind of problems.

Windows 11

Adobe Illustrator 27.1.1

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4 replies

Mohammad.Harb
Community Expert
Mohammad.HarbCommunity Expert
Community Expert
January 10, 2023

Reset the preferences setting:

Double click on illustrator them immediatly press & hold ctrl + alt + shift 

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    January 10, 2023

    Have you tried resetting you Illustrator preferences?

    Go to Preferences/General and click the reset button then relaunch Illustrator.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    January 10, 2023

    Hello @Sorontar,

     

    Sorry to hear about this experience. Would you mind trying to troubleshoot the fonts installed on your computer by following the steps shared in this help article (https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html) and checking if it helps?

    Also, for testing purposes, would you mind turning off the internet on your device and relaunching Illustrator to check if it launches?

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 10, 2023

    You could contact Customer Care and have them take a look inside your system: https://helpx.adobe.com/contact.html

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