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Illustrator 2023 stuck on loading screen

Contributor ,
Jan 10, 2023 Jan 10, 2023

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My latest Illustrator wont load, it is stuck on loading screen. I have to close it from task manager. Then it will load normally. I went back to Illustrator v 26. Most of the time I dont work with the latest versions of Adobe programs, becausee of this kind of problems.

Windows 11

Adobe Illustrator 27.1.1

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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You could contact Customer Care and have them take a look inside your system: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Jan 10, 2023 Jan 10, 2023

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Hello @Sorontar,

 

Sorry to hear about this experience. Would you mind trying to troubleshoot the fonts installed on your computer by following the steps shared in this help article (https://helpx.adobe.com/fonts/kb/troubleshoot-fonts-illustrator-indesign.html) and checking if it helps?

Also, for testing purposes, would you mind turning off the internet on your device and relaunching Illustrator to check if it launches?

 

Looking forward to your response.

 

Thanks,

Anubhav

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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Have you tried resetting you Illustrator preferences?

Go to Preferences/General and click the reset button then relaunch Illustrator.

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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Reset the preferences setting:

Double click on illustrator them immediatly press & hold ctrl + alt + shift 

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