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S
SalvadorMng
Participant
November 11, 2023
Question

Illustrator 2024 bug - Panels on second monitor disappear when selected

  • November 11, 2023
  • 5 replies
  • 1088 views

Whenever I try to click or select anything on a panel on my second monitor, all panels on that monitor disappear.

Stage Manager is off (which may cause some unexpected behavior in some apps) and I know it's not my system because Illustrator 2023 (27.9) works just fine, and all other Adobe 2024 apps work as expected with tool panels on the second monitor.

 

Running Illustrator 28.0 on a M2 Pro Mac Mini, MacOS Sonoma 14.1 

    5 replies

    M
    Morgan31205312v0qk
    Participant
    July 1, 2024

    I have this same problem with my workspace that I have located on my second monitor. I have the tool panels connected together and the stroke & color panels aren't accessible when I try to click on them (it just exits illustrator to whatever other app is open on my second monitor behind my tool panels). But the properties panel works just fine if I want to adjust stroke or color there. And I have about 8 other tool panels open that also work as they should when I click on them (in the second monitor). If I move the tool panels that don't work to the first monitor where my project tabs are, then the panels work again. Anyone know how to fix this so I can have everything on the second monitor for my tools?

     

    I attached what it looks like and put x's on the panels that don't work in case placement has something to do with it...

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      July 3, 2024

      Hi @Morgan31205312v0qk

       

      I'm really sorry to hear about the trouble you're experiencing. To assist you better, could you please share a few details with us?

      1. What operating system and version of Illustrator are you using?
      2. When did this issue start occurring? Were there any recent updates or new applications installed on your machine around that time?
      3. Could you please share a small video demonstrating the workflow where the issue occurs?

      We're here to help and will do our best to resolve this for you as quickly as possible. 

       

      Regards,

      Srishti

      F
      FireflyCyd
      Participant
      December 14, 2023

      I found turning the Application Frame OFF (under Windows dropdown) has so far solved the problem for me. 

      dijonaise
      dijonaise
      Known Participant
      November 11, 2023

      OMG this is driving me crazy! I can't use any of the palettes along the top of my second screen!

        J
        Jill5D95
        Participant
        November 11, 2023

        I am having this same issue. The only fix is to have the application frame on. And it's happening weither ot not I am connected to my dual monitor.

        Illustrator 28

        MacBook Pro  Sonoma 14.1 (23B74)

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        November 11, 2023

        Apparently there has been an update to Sonoma 14.1 - did you already run that? It fixed a couple of other issues.

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