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Participant
August 8, 2024
Question

Illustrator 2024 doesn't save preferences

  • August 8, 2024
  • 1 reply
  • 538 views

Illustrator 2024 doesn't save preferences. None of then. After restarting the program each time like first time. Neither user interface, no units... No recent fles... 
I reinstalles Illustrator, logged out and logged in the Creative Cloud. Nothing helps.
Photoshop works properly.
How to fix it???

1 reply

Monika Gause
Community Expert
Community Expert
August 8, 2024

Does it crash when you quit?

Is something installed that erases all personal stuff overnight (often happening in university settings)?

Anubhav M
Community Manager
Community Manager
August 8, 2024

Hello @מיתוגים37658716ehrt,

We understand that encountering technical issues can be frustrating. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Image

 

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.


Looking forward to hearing from you.

 

Thanks,

Anubhav

MitugimAuthor
Participant
August 21, 2024

Thanks a lot. Now I at least don't need to reset configuration every time/
Maybe you also know how to fix Recent files? Till I work in Illustrator I can see recrnt files. After restart it shows only one file from last month.