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Jared5E62
Participating Frequently
November 28, 2023
Question

Illustrator 2024 failing to save

  • November 28, 2023
  • 4 replies
  • 2419 views

In recent times, Illustrator 2024 has become very tempermental and does not allow me to save.

I can progress through the dialog boxes fine, but the program seems to hang when i click Okay. It may save to 50%, 80% or 96% and then freeze.

 

Renders the program useless and very frustrating.

 

Running Windows 11.

    This topic has been closed for replies.

    4 replies

    williamm18951721
    williamm18951721
    Participant
    December 11, 2024

    I have had the same issues with trying to save files with the "make PDF compatible" checked - which I need for placing in an Indesign file. I tried rolling back previous versions, which didn't work.

    I unchecked "save in background" under Edit>Preferences>File Handling, and it fixed it!!

    Mike_Gondek10189183
    Community Expert
    Mike_Gondek10189183Community Expert
    Community Expert
    November 28, 2023

    Run Windows update on WIn 11. are you saving to a local drive drive, network, cloud or other?

    J
    Jared5E62Author
    Participating Frequently
    November 28, 2023

    Just checked for updates and there is none. I am trying to save to a local drive. Tried internal M2 hard drive and external drive.

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    November 28, 2023

    What kind of storage volume are you using to save your file? Is it an internal hard disc or SSD installed inside the computer? An external hard drive or removable USB memory stick? Are you saving across a network share? Or are you saving to a cloud-based storage location?

    J
    Jared5E62Author
    Participating Frequently
    November 28, 2023

    I have tried saving to both an internal M2 drive and an external 5TB Seagate expansion drive. It was working fine until about 3 weeks ago then just stopped overnight. Sometimes I have success saving, but sporadically.

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    November 28, 2023

    Are the file saving problems only happening with Adobe Illustrator? Or do they occur with other applications too? Do the errors happen only when external drives are attached to the computer? I'd recommend checking both the internal M2 drive and external HDD for errors. You probably already know how to do this. But just in case: In Windows File Explorer right-click on the drive letter and select Properties, choose the Tools tab in the Properties window, then choose the Error Checking option. Defragmenting drives is another option in the same tab.

    Pardon the dumb question, but have you been powering down and rebooting the computer? I have a couple of co-workers who will leave computer systems running for weeks on end. I don't like doing that. It just asks for a variety of problems.

    J
    Jared5E62Author
    Participating Frequently
    November 28, 2023

    Sorry, the program doesn't freeze... just the save process.

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