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jordanh23108939
Participant
May 9, 2024
Question

Illustrator 2024 no longer detecting GPU.

  • May 9, 2024
  • 2 replies
  • 1165 views

Illustrator 2024 is not detecting my Quadro RTX 4000 GPU.  Illustrator 2023 had no issues using my GPU.  Machine is Win 10 64 bit.   Photoshop 2024 has no problem recognizing and using this same GPU. 

 

Solutions already tried:
-  Update all Nvidia drivers to most-current

-  Modified Nvidia control panel 3D Settings to force OpenGL rendering to GPU for all applications.

- Set graphics performance performance in Windows Settings -> System -> Display -> Graphics Settings for both Illustrator and AISniffer Interface Binder to "High Performance"

 

Machine was rebooted after every solution attempt. 

 

I'm looking for anything else to try here.

This topic has been closed for replies.

2 replies

宗
宗良38018479xqh3
Participant
June 13, 2024

Hi, have you solved your problem? I have the same problem.

I
ian_7703
Participant
December 2, 2024

me too

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 3, 2024

Hello @ian_7703,

I'm sorry to hear that you're experiencing a similar issue in Illustrator. To assist you more effectively, could you please confirm the specific version of the OS/Illustrator and whether this issue arose after a recent software update/change?

I look forward to your response.

 

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 10, 2024

Hello @jordanh23108939,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and checking if it helps?

 

Also, try to manually reset Illustrator's preferences and share your observations:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders if you want to. The location is mentioned above.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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