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Kindoru30850281clph
Participating Frequently
March 6, 2024
Answered

Illustrator 2024 not responding

  • March 6, 2024
  • 4 replies
  • 20794 views

Hello there.

Need some help regarding Illustrator suddenly unable to open.

I have just reset my RAM & motherboard ( I do this annually with the techinician) 
Every adobe app works well (photoshop, lightroom, premiere pro) but only facing troube with illustrator.

I have tried:
- reinstall illustrator
- adobe cleaning

- reinstall creative cloud

 

None of these work. Can anyon help with this? I need this for work thou.

    Correct answer Anubhav M

    Hello everyone,

    We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.


    We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help.

    Please feel free to reach out if you have any further questions or need assistance.


    Thanks,
    Anubhav

    4 replies

    E
    Elisa25530642sq5a
    Participant
    March 12, 2025

    Hi, I have the same problem. I don't have any beta app installed in my system.

     

    I have tried everything:
    - reinstall illustrator
    - adobe cleaning

    - reinstall creative cloud

    - clear cache

     

    i don't know what to do anymore. Please help

    R
    rae3579066797vk
    Participant
    April 3, 2025

    Having the same problem 😞 everything was working fine this morning, then when I tried to save my illustrator file it took a long time to respond, so I closed everything and haven't been able to get back in. Have tried everything mentioned in this thread. Not sure what the problem is

      L
      lee247903676ycd
      Participant
      October 15, 2024

      Yesterday I went back to Illustrator 2023. All my problems disapeared like magic. No more "not responding", no crashing 10 times a day. I can actually  get some work done.  Illustrator  2024 is unstable and next to unusable. Don't bother trying to fix it, that's Adobe's job.

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 15, 2024

      2025 has been released yesterday. You can install it and keep your 2023.

      C
      Countdown GFX
      Participant
      August 6, 2024

      I also have the same issue, it keeps loading or hanging if it opens.

        A
        Community Manager
        Anubhav MCommunity ManagerCorrect answer
        Community Manager
        August 6, 2024

        Hello everyone,

        We have received several reports of apps crashing or becoming unresponsive after launch, particularly following the release of version 28.6. Unlike generic crashes, this issue specifically causes all Adobe apps to get stuck at the splash screen or enter a “not responding” state, preventing them from launching. The problem has been traced to certain Beta Adobe applications related to video composition and editing. We recommend updating all Beta and released versions of video-specific Adobe applications on your system, including Premiere Pro, After Effects, and Media Encoder. After updating, please relaunch Illustrator to see if this resolves the issue.


        We suggest trying the solutions listed in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) for other generic cases. We appreciate your patience and are here to assist if you need further help.

        Please feel free to reach out if you have any further questions or need assistance.


        Thanks,
        Anubhav

          V
          vasilikivelli
          Inspiring
          August 6, 2024

          I had the same problem. Unistalling all the Beta apps worked for me. Thanks 

           

            Ares Hovhannesyan
            Community Expert
            Ares HovhannesyanCommunity Expert
            Community Expert
            March 6, 2024

            On Win or Mac? Try to reinstall all OS drivers or make fresh install of OS if you are on Win

            K
            Kindoru30850281clphAuthor
            Participating Frequently
            March 7, 2024

            Hi, I'm on windows PC.

            I tried reinstalling the drivers as well. Not chance at all.

            The illustrator loading screen always stuck at:
            com.adobe.AdobeSplashKit.GraphicWindowClass

            This only happens to my pc. My laptop (windows) is working fine with its illustrator.

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              March 7, 2024

              Hello @Kindoru30850281clph,

               

              I'm sorry to hear about the trouble you're experiencing with Illustrator on your Windows PC. It seems like a persistent issue, despite your attempts to troubleshoot.

               

              To better assist you, could you please provide the following information:

              1. The version of Illustrator you're using.
              2. Details about your system specifications, including CPU, RAM, and GPU.
              3. The version of Windows you're running, along with the build number.

               

              In the meantime, here are a few additional steps you can try:

              1. Run Illustrator as an administrator: Right-click on the Illustrator shortcut or executable, then select "Run as administrator" from the context menu.
              2. Temporarily disable any antivirus or firewall software you have running, as they may be interfering with Illustrator's operation.
              3. Check for any pending updates for both Windows and Illustrator and ensure they are fully up to date.

               

              Once you provide more information, we can offer further assistance in troubleshooting the issue.

               

              Best regards,

              Anshul Saini

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