Participant

Question

Illustrator 2024- So many issues, I don't know where to start! Am I the only one?

Forum|Forum|1 year ago
April 15, 2024
8 replies
6365 views

I have been using Illustrator for work for over 20 years. This new update has me completely confused. I can't use the pen tool and manipulate the anchors to make curves like I used to. Its taken me 10+ attempts just to select and move a simple item a 1/2 an inch on my artboard. It has taken me at least 4 times as long to create a file for a client than it did with the 2023 update. When I try to drag guides from the top and side rulers, they add wherever my curser clicks on the ruler, not to where I want to drag the guide. Am I the only one? I'm not using the Magnet app, I've seen that suggested in other posts. Im really only doing very basic things to create a tech pack for clients. I feel like a beginner, learning the basics, if I can't figure out whats wrong...... I don't know what I'm going to do? Can I go back to 2023?

M

Marlene333517477d34

Participant

Ann I am in complete agreement with you ...I used Illustrator and created anything I wanted or a customer needed with an hour...now I cannot figure out what I am doing and how to get rid of those things I find rediculous to use. Simplicity and art should flow when the ideas are in your head and they do not anymore...I walk away from the computer as the frustrations are wasting my time. Just downloaded the newest reconstruction of Illustrator. Let's see how that has changed my work flow.

Monika Gause

Community Expert

@Marlene333517477d34 schrieb:

I used Illustrator and created anything I wanted or a customer needed with an hour...now I cannot figure out what I am doing and how to get rid of those things I find rediculous to use.

If you could do it within an hour, then you will still be able to do that.

And what is it that you do not need?

lisap79629636

Known Participant

Hi. I am having a lot of crazy issues too! I am so frustrated because I do work and it crashes and I loose everything. My guides I can't release them...it's making me crazy. I am trying to make patterns.i have two main files...I copied them so I have 6 and changed only the colors. I can't make patterns out of 3 of them...why I do not know. They are identical. I am trying to finish a job and have wasted soooooooo many hours trying to do simple things that just don't work smoothly anymore. I sympathize with you! And wish adobe would straighten out these glitches quickly...or offer us all a year of free service!

Ton Frederiks

Community Expert

Can you telll us more about the patterns. How do you change the colors, with Recolor Artwork?

How do you make the patterns, drag and drop to Swatches Panel, the Pattern maker?

lisap79629636

Known Participant

The patterns are hand designed. The main object however is reflected. Colors are changed manually or with the select same color tool. All colors used have created swatches. It's arbitrary one day I can make a pettern for one and not the other. Then the next day it works for another and not the one I made the day before. I have never had this issue and am very frustrated.
clearing guides are also a problem because they are not going away.

to make patterns I select objects go to pattern in meno and select create . From there I edit. But the new problem is even though I have my objects selected the pattern box is empty.

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pritim67174622

Participant

having soooo much trouble as well. My layers turn into ARTBOARDS with outlines, I can't crop the entire image as it keeps telling me i have to make a selection, which I do. I needed to make a basic banner ad which literaly should have had me make it in 20 mins, and its taken me a day.

What happened....

Doug A Roberts

Community Expert

I'm not sure how to help you as your comment seems to consist of a series of unrelated statements.

If you make a separate topic with a description of what you are trying to achieve, step-by-step instructions of what actions you perform and exactly what doesn't work the way you want it to, preferably with screenshots, it may be easier to assist.

P

pritim67174622

Participant

My Apologies Doug, that was an incredibly frustrating comment I put out. I just put all my frustrations into it. I have had a deadline and the simplest things have been so hard to deal with. I just uninstalled the newest version and went back to an older version. My biggest frustration is the Artboard. Every layer has turned into an artboard, and when I save it the outline of the artboard is embedded into my new image. In addition when I go to merge the layers or flatten them, it won't work.

R

Ravagers

Participant

You're not the only one!

creative explorer

Community Expert

@Ravagers I made the jump from Adobe Illustrator 2023 to 2024....and I love it! It also depends too, if you kept the old preferences from the older version....which I have when I updated from 2023 to 2024. I have always hold the 'shift' key when resizing to resize proptionately, but when I tell my students who are using Illustrator for the first time, I have to remind myself and tell them NOT to hold the SHIFT key while resizing or else it gets distorted!

m

Sanserofin

Known Participant

I feel your pain and thanks for asking the question. Rather than fight to re-learn an app I've been using for decades, I reverted to Illus 2023. Adobe really effed up this update.

S

Sabrina H

Participating Frequently

You are not alone. This current update I loaded 28.5, I was hoping would fix all the issues that sprung up from the last one. Crashing multiple times per day. Usually doing simple tasks, like cutting and pasting a simple shape. It suddenly says I don't have member to paste a 10 character line of text. Ram and hard disc space are both optimal. Recovered files only working sporactically. I use Illustrator about 7 hours per work day and it's becoming untenable. It's not even anything consistent that I feel I can search for troubleshooting.

A

Ann23198906j5loAuthor

Participant

Phew! I'm glad I'm not alone! Exactly the same thing- so many little frustrating things that there was no way to list them all and troubleshoot each and every issue. I went back to the 2023 version and have been fine. I don't want to be left behind, but i also need to get work done and hit deadlines!

Anubhav M

Community Manager

Hello @Sabrina H, @Ann23198906j5lo,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/44UA2UN) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking, as suggested by Anshul. Steps are shared here: (https://adobe.ly/44UA3YR). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

J

Jodie Kelley Highline

Participant

This update has rendered Illustrator completely worthless this past week. Crashing 4+ a day.

Cannot select images, shapes, text blocks to resize. ??
Crashes when using Perspective Grid and Selection tool.
My workspace profile has dissappeared,
Rebuilt my workspace, and another crash reset it again.
I've uninstalled and reinstalled, no resolve.
Crashing files not saving to datarecovery nor my backup any longer, it seems the update has written over my prefs and workspace files.
Isn't autosaving to cloud nor my backup external disk.
It caused me to miss a deadline because I had to recreate a file for a client.

Can I roll back? What is the best way to do it if I can?

This has got to be one of the worst updates I've experienced in my 30 years of using Illustrator.

Monika Gause

Community Expert

You can access the previous version in the Creative Cloud app.

Warren Heaton

Community Expert

Sorry to hear that you are having trouble. Is this Adobe Illustrator 2024 version 28.4.1?

It sounds like a mouse driver issue, but it's hard to tell.

Are you running macOS or Windows and which version?

Yes, you can roll back to Adobe Illustrator 2023 version 27.9.3, by following these instructions: Install previous versions of your Creative Cloud apps

A

Ann23198906j5loAuthor

Participant

hello- Thank you for the link! yes, I'm on the 28.4.1 version. I'll revert back to 2023 and see if its better, or if its a mouse issue. I don't understand the free-form pen tool now though. I'm used to dropping a point and using the anchors to make curves, now it seems like theres a new 3 point process and I don't have the time to learn it! Thank you

Doug A Roberts

Community Expert

Are you using the curvature tool instead of the pen tool perhaps?

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