Participant

Answered

[Illustrator 2025, 29.0] [Win11 Pro 23H2] No Recent Files on the Welcome Screen

Forum|Forum|1 year ago
October 12, 2024
6 replies
3337 views

After installing the latest stable version of Illustrator, the list of recent files on the welcome screen is gone.

Changing the number of displayed recent files, restarting the computer and even doing a clean install of Illustrator didn't help, so it's likely an app bug introduced in 29.0.

Bug

Correct answer Anubhav M

Hello everyone,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!
Anubhav

A

abdou khadir221

Participant

This work for me 👍😎

Solution 3: rename the hdpim.db file
1.Browse to the following location:
Windows : C:\Program Files (x86)\Common Files\Adobe\caps\
macOS: /Library/Application Support/Adobe/caps/

2.Replace the name hdpim.db with old_hdpim.db

3.Restart the Adobe application.

A

ahmetb70973770

Participant

same problem

Anubhav M

Correct answer

Community Manager

Hello everyone,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!
Anubhav

A

ahmetb70973770

Participant

worked for me! Thank you!

A

alexm55662317

Participant

Same here

Z

zasadamedia

Participant

Hi, I have the same problem. Clean install, restarting, changing number of displayed files... Still nothing. The list of recent files is gone.

Illustrator 2025, Ver. 29.0

Win11 Pro 23H2

C

ChrisS-Tagabel

Participant

I have the same problem, on a MacBook Pro (M3 running Sonoma 14.6.1)

Ton Frederiks

Community Expert

That looks like a new version. Nobody here (with exceptions like you) has the 2025 version.

You may want to mention it here: https://illustrator.uservoice.com/

Monika Gause

Community Expert

The list of recent Cloud files should be the same everywhere you log in with your account. The list of recent local files can vary a lot even when you switch to a different language of the same version. Or a different version on the same computer.

When you install Illustrator, then it creates new Preferences.

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