[Illustrator 2025, 29.0] [Win11 Pro 23H2] No Recent Files on the Welcome Screen

[default12mxmztklvj2]

After installing the latest stable version of Illustrator, the list of recent files on the welcome screen is gone.

Changing the number of displayed recent files, restarting the computer and even doing a clean install of Illustrator didn't help, so it's likely an app bug introduced in 29.0. 

[Monika Gause]

The list of recent Cloud files should be the same everywhere you log in with your account. The list of recent local files can vary a lot even when you switch to a different language of the same version. Or a different version on the same computer. 

When you install Illustrator, then it creates new Preferences. 

[Ton Frederiks]

That looks like a new version. Nobody here (with exceptions like you) has the 2025 version.

You may want to mention it here: https://illustrator.uservoice.com/

[zasadamedia]

Hi, I have the same problem. Clean install, restarting, changing number of displayed files... Still nothing. The list of recent files is gone.

Illustrator 2025, Ver. 29.0

Win11 Pro 23H2 

[ChrisS-Tagabel]

I have the same problem, on a MacBook Pro (M3 running Sonoma 14.6.1)

[alexm55662317]

Same here

[ahmetb70973770]

same problem

[Anubhav M]

Hello everyone,

I am sorry to hear about your experience. Our team is currently investigating this problem. In the meantime, would you mind going to the File menu > Open Recent Files as a workaround to check if it helps?

Also, kindly upvote the UserVoice for this request (https://adobe.ly/3XYsjBO) and add your comments there. Doing this will help us prioritize this request, and you will be notified of any updates.

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

Anubhav

[Anubhav M · Accepted solution]

Hello everyone,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!
Anubhav

[ChrisS-Tagabel]

This solution worked for me! Thank you!

[default12mxmztklvj2]

Thanks. Creating a new CCX Welcome folder solved the problem for me. 🙂

[alexm55662317]

Windows 11 - Renaming the folder worked!!

Thanks so much!

[ahmetb70973770]

worked for me! Thank you!

[Ton Frederiks]

Works, thanks!

[Ajlouny]

Saddly it didn't work here (iMac Retina 5K, 27-inches, 2017 Ventura 13.7)

I even deleted the 'CCX Welcome' folder in the second time and restarted the machine but no recent files.

[Ajlouny]

UPDATE: It did work and I can find the Recent list in the Home section.