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Participant
October 12, 2024
Answered

[Illustrator 2025, 29.0] [Win11 Pro 23H2] No Recent Files on the Welcome Screen

  • October 12, 2024
  • 6 replies
  • 3322 views

After installing the latest stable version of Illustrator, the list of recent files on the welcome screen is gone.

 

Changing the number of displayed recent files, restarting the computer and even doing a clean install of Illustrator didn't help, so it's likely an app bug introduced in 29.0. 

 

Correct answer Anubhav M

Hello everyone,

We have an update from the product team! A backend fix has been applied. Please restart Illustrator to see if the issue is resolved.

If it persists, follow these steps:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
Mac: ~/Library/Caches/Adobe/CCX Welcome folder
Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\

3. Locate the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen Illustrator.

Let us know if this resolves the issue!
Anubhav

6 replies

Participant
December 27, 2024

This work for me 👍😎

Solution 3: rename the hdpim.db file
1.Browse to the following location:
Windows : C:\Program Files (x86)\Common Files\Adobe\caps\
macOS: /Library/Application Support/Adobe/caps/

 

2.Replace the name hdpim.db with old_hdpim.db

 

3.Restart the Adobe application.

Participant
October 14, 2024

same problem

Community Manager
October 14, 2024

Hello everyone,

I am sorry to hear about your experience. Our team is currently investigating this problem. In the meantime, would you mind going to the File menu > Open Recent Files as a workaround to check if it helps?

Also, kindly upvote the UserVoice for this request (https://adobe.ly/3XYsjBO) and add your comments there. Doing this will help us prioritize this request, and you will be notified of any updates.

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Anubhav

Participant
October 14, 2024

Same here

Participant
October 14, 2024

Hi, I have the same problem. Clean install, restarting, changing number of displayed files... Still nothing. The list of recent files is gone.

Illustrator 2025, Ver. 29.0

Win11 Pro 23H2 

Participant
October 14, 2024

I have the same problem, on a MacBook Pro (M3 running Sonoma 14.6.1)

Ton Frederiks
Community Expert
Community Expert
October 13, 2024

That looks like a new version. Nobody here (with exceptions like you) has the 2025 version.

You may want to mention it here: https://illustrator.uservoice.com/

Monika Gause
Community Expert
Community Expert
October 12, 2024

The list of recent Cloud files should be the same everywhere you log in with your account. The list of recent local files can vary a lot even when you switch to a different language of the same version. Or a different version on the same computer. 

When you install Illustrator, then it creates new Preferences.