Illustrator 2025 29.3 Exported pngs not original size

Question

I'm building large gang sheets in illustrator (22.5 inches x 240 inches), exporting them to png (300 dpi, type optomized hinted) but when opening these files in photoshop or another application, even illustrator, they are only 2.1933 inches X 23.3196. Putting the pngs back to the original size makes them pixelated. I do the exact same sequence in Illustrator 2024 and have no issues at all. I've searched the documentation for any information but I can't seem to find any setting that would affect this. Any ideas or suggestions?

Ton Frederiks · Accepted Answer

Jennifer, looks like a recently found bug, you may want to vote here:

https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/49420505-export-as-does-not-respect-large-canvas-scale-ill

Ton Frederiks · Answer

That sound like you are working on a Large Canvas Document which has some limitations.

When you create an artboard size larger than 227 inches (default canvas size) it becomes automatically a Large Canvas Document.

https://helpx.adobe.com/illustrator/using/large-sized-artwork.html

You cannot change that afterwards.

Copy your artwork and paste it in to a new (smaller document).

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