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Illustrator 2025 has more bugs than an ant hill

Community Beginner ,
Dec 09, 2024 Dec 09, 2024

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After updating to the 2025 version the amount of bugs that i am encountering in my day to day usage drives me throw my computer out of the window. From the gradent colour selection randomly selecting other nodes to just trying to creating a new design where the values input revert to some random values when it starts, the problems just don't want to end and worst of all the slow down. This update feels more of a downgrade. Please help as i am getting tired of this broken progam.

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Bug , Performance

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Adobe Employee ,
Dec 10, 2024 Dec 10, 2024

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Hello @RajW.,

I am sorry to hear about your experience with Illustrator. Would you mind confirming the exact version of the Illustrator/OS installed, whether Illustrator behaves this way with all files, and if you have any plugins/window managers installed, so I can better assist you?

Looking forward to hearing from you.

 

Anubhav

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Community Beginner ,
Dec 10, 2024 Dec 10, 2024

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The version of Illustrator is 29.1, no plugins installed so its completely vanila, windows 11 (24H2). The most of the files are effected, now and old files.

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Adobe Employee ,
Dec 10, 2024 Dec 10, 2024

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Hello @RajW.,

Thanks for confirming. Would you mind sharing details of your exact workflow when you encounter this problem, including screenshots or a screen recording, so I can try to replicate this on my end?

Looking forward to hearing from you.

 

Anubhav

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Community Beginner ,
Dec 17, 2024 Dec 17, 2024

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Hi, Trying to screen cap the issues is kind of difficult but will try. Also many of the issues stem from the program taking much longer than usual to process any command. One if the main ones is when you start a new project change the unit of measurement to (say) inches and input one value, just as you try to add the second value it resets the values and unit of measurement to points and this happens twice at times before i can finally create a new project.... as for the gradients issue i will have to see how i can capture a video of that.

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Adobe Employee ,
Dec 20, 2024 Dec 20, 2024

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Hello @RajW.,

Thanks for sharing the details. Would you mind trying to reset Illustrator's preferences as described in this article (https://adobe.ly/3P417O6) and checking if it helps with the problems with the new document window?

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.

 

Our team is aware of the problem with the fonts changing when editing text, and they have tried fixing this in the latest beta release. Would you mind installing Illustrator (beta) to check if it helps resolve the problem.

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Dec 17, 2024 Dec 17, 2024

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It is so bad. I am shocked by how immediately it slowed all of my work as it's the program I use the most. It's a complete mess. Font issues, slow, gradients don't work properly. It's an embarrassment. Why update the program before it's debugged and working properly?

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Community Beginner ,
Dec 26, 2024 Dec 26, 2024

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Yes it also deletes an artboard on saving the file! Half my work is gone. How can adobe do this???

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Community Expert ,
Dec 26, 2024 Dec 26, 2024

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Mansha, can you create a new topic with a description of your problem? (How, as what and where did you save your file)

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Community Beginner ,
Jan 10, 2025 Jan 10, 2025

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I saved it in my work folder. On opening next day one artboard was gone! Howvere I backed up at day end and lo and behold I retreived the file from my HD and opened it in 2024 version and everything was there! Same file. Seriously don't put up a version with so many bugs. What is Adobe trying to do? Lose its brand value??

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Community Beginner ,
Jan 10, 2025 Jan 10, 2025

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And we pay for this every month! Unbelievable. And 2025 versions have many bugs as people have noted above. Its unusable really.

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Adobe Employee ,
Jan 13, 2025 Jan 13, 2025

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Hello @Mansha C,

I'm sorry to hear about the trouble you're having with your files. Would you mind sharing a link to a sample file you're having trouble with after uploading it to a file-sharing service, so I can check it with the team?

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Jan 10, 2025 Jan 10, 2025

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I had the same problems in my adobe, that's driving me crazy. They need to update and fix the problems 

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Adobe Employee ,
Jan 10, 2025 Jan 10, 2025

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Hello @mauricio_6608,

I'm sorry to hear you are having the same problem in Illustrator. Would you mind trying to disable Missing Glyph Protection option in Preferences > Type to check if it helps?

Also, try installing the latest Illustrator (beta) and share your observations.

Looking forward to hearing from you.

 

Anubhav

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