Illustrator 2025 keeps crashing and won't open!

[preeta_4266]

OS is Windows 11. The software just freezes when I try opening any of my files. I uninstalled and reinstalled the software, restarted my PC, and removed all previous preferences. Nothing works! I have been facing this problem since Dec, when I updated Illustrator to the latest version. I am unable to get an earlier version of illustrator. The problem seems tobe because of the latest updates. Please help.

[creative explorer]

@preeta_4266  may I asked if you did a clean un-install of Adobe Illustrator did you use Adobe Cleaner, https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html — this may help to remove cleaning corrupt installation files.

Once that is done, go back and log-in to adobe.com, or better yet, og into the Desktop Creative Cloud, which will show you other versions. As you can see, I am updating my Illustrator!  

Hopefully, that works for you! 

[preeta_4266]

1. Thank you! I was able to install an older version. I did a complete clean-uninstallation of the software too. Not sure if that specifically resolved the issue but illustrator seems to work fine for me now. 

[Bobby Henderson]

You can install previous builds of Illustrator using the Creative Cloud desktop app. Click on the Apps tab. In the table of apps under "Essential in your plan" you should see a tile for Adobe Illustrator. Click on the three dots icon in the lower left corner of the tile. That will show a flyout menu with options. One of those options is "Other Versions." Choose that and it will show several previous builds of Illustrator.

Regarding the crashes, there can be other factors causing them. Make sure the driver for your computer's graphics card or integrated graphics chip is updated. Any periphreals, such as graphics tablets, can also cause Illustrator to crash if their drivers are faulty. Certain applications running in the background at the same time can also cause issues.

[Anubhav M]

Hello @preeta_4266,

I hope Bobby's suggestions to install an older version of Illustrator worked for you. If not, kindly check if Illustrator behaves this way with specific/new files or files from a specific folder so I can better assist you.

Looking forward to hearing from you.

Anubhav

[preeta_4266]

The issue is resolved now. I guess there was one Ai file which was really large, that's the one which was crashing. Any of my newer or smaller files are now working fine.

[preeta_4266 · Accepted solution]

Thanks Bobby! Was able to download an earlier version of illustrator. 

[Bobby Henderson]

I'm glad your issue is resolved. It is pretty frustrating when running into a technical problem. Thankfully most of the problems we experience are fairly simple and quick to resolve.

[hernán charreun]

Hola Preeta_4266, me pasa lo mismo y todavia sigo trabajando con illustrator 2019 por que me pasa lo mismo que a vos, pudiste hacer algun cambio?