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T
Trinh26689875qu3e
Participant
March 22, 2025
Question

Illustrator 2025 keeps shutting Laptop down.

  • March 22, 2025
  • 1 reply
  • 643 views

I keep Illustrator up today, but it keeps shutting down the computer by heating it after one or two minutes of opening. I even can not access the creative clound to day. I am so disappointed. 

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 22, 2025

    Please tell us about your hardware, the system and what is open in Illustrator?

    T
    Trinh26689875qu3eAuthor
    Participant
    March 23, 2025

    Hi, I am sending screenshots of the hardware info and the file infor, which is 12MB only content vector line, fill colour and image. 

     

    T
    Trinh26689875qu3eAuthor
    Participant
    March 23, 2025

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