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T
Trinh26689875qu3e
Participant
March 22, 2025
Question

Illustrator 2025 keeps shutting Laptop down.

  • March 22, 2025
  • 1 reply
  • 643 views

I keep Illustrator up today, but it keeps shutting down the computer by heating it after one or two minutes of opening. I even can not access the creative clound to day. I am so disappointed. 

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 22, 2025

    Please tell us about your hardware, the system and what is open in Illustrator?

    T
    Trinh26689875qu3eAuthor
    Participant
    March 23, 2025

    Hi, I am sending screenshots of the hardware info and the file infor, which is 12MB only content vector line, fill colour and image. 

     

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 23, 2025
    I am follow this instruction
    https://helpx.adobe.com/illustrator/kb/troubleshoot-printer-issues.html

    But It does not solve the problem. 😞

    Can you create new files?

    Is it just one file that shuts down Illustrator?

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