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Participant
March 22, 2025
Question

Illustrator 2025 keeps shutting Laptop down.

  • March 22, 2025
  • 1 reply
  • 643 views

I keep Illustrator up today, but it keeps shutting down the computer by heating it after one or two minutes of opening. I even can not access the creative clound to day. I am so disappointed. 

1 reply

Monika Gause
Community Expert
Community Expert
March 22, 2025

Please tell us about your hardware, the system and what is open in Illustrator?

Participant
March 23, 2025

Hi, I am sending screenshots of the hardware info and the file infor, which is 12MB only content vector line, fill colour and image. 

 

Monika Gause
Community Expert
Community Expert
March 23, 2025
I am follow this instruction
https://helpx.adobe.com/illustrator/kb/troubleshoot-printer-issues.html

But It does not solve the problem. 😞

Can you create new files?

Is it just one file that shuts down Illustrator?