Illustrator 2025 Not working properly can't open or create documents

Forum|Forum|1 year ago
March 7, 2025
2 replies
961 views

Running windows 11

Just had fiber installed

B

Bobby Henderson

Community Expert

Was the application working properly before? Or has it just not be working at all since you installed it?

J

jody_8114Author

Participant

Yes was working before my fiber install.... Everything else seems to be working great. (internet and speeds are really fast)

Just really confused why I can open Illustrator but can't create or open file...says Adobe Illustrator 2025 (Not Responding) and screen gets that white glaze with a blue spinning circle where my cursor is.

B

Bobby Henderson

Community Expert

The first thing I would try is the usual troubleshooting steps. Try signing out of your Creative Cloud account, rebooting the computer system and then signing back in again (do this using the Creative Cloud desktop app). If that doesn't work try resetting Illustrator's Preferences file. If Illustrator still refuses to work the application may need to be reinstalled, maybe even using the CC Cleaner tool.

Other applications, device drivers and even the operating system can affect the ability of an application like Illustrator to run properly. That may not be the case in your computer's situation, but it does happen.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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