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Oscar ISA
Oscar ISA
Participating Frequently
October 16, 2018
Beantwortet

Illustrator 23.0 says "cant preview illustration", message says "not enough memory.."

  • October 16, 2018
  • 18 Antworten
  • 4837 Ansichten

Computers have enough memory. I occurs with any file and file size doesn't matter.

Both of my coworkers computers have the same issue. We had to re-install the previous version.

Our computers are iMac (Retina 5k, 27in late 2015), 3.3. GHz Intel Core i5, 24 GB of Memory.

    Dieses Thema wurde für Antworten geschlossen.
    Beste Antwort von AshutoshChaturvedi

    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

    While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

    Warm Regards,

    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    18 Antworten

    I
    itsdalton
    Participant
    October 31, 2018

    Also experiencing this issue which has obviously led to a major slowdown with my work. Trying the pre-release fix today.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    November 5, 2018

    Hi All,

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

    Regards,

    Srishti

    AshutoshChaturvedi
    AshutoshChaturvediAntwort
    Legend
    October 26, 2018

    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

    While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

    Warm Regards,

    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

      Oscar ISA
      Oscar ISAAutor
      Participating Frequently
      October 26, 2018

      Very greatly appreciated

      L
      lennarts19142520
      Participant
      October 25, 2018

      The problem is still alive!

      Yesterday I tried working in the latest version again. Opened a file, and 1 minute later, just 1... The issue was back.

      J
      jeremyl71193514
      Participant
      October 18, 2018

      Same issue. Any fix?

      Mac OS High Sierra 10.13.6

      4.2 GHz Intel Core i7

      16 GB 2400 MHz DDR4

      Radeon Pro 575 4096 MB

      Oscar ISA
      Oscar ISAAutor
      Participating Frequently
      October 18, 2018

      Nothing yet, only  to go back to previous version for now.

      Danilo Salvego
      Danilo Salvego
      Known Participant
      October 17, 2018

      Same here.

      Hey, Adobe, how about you stop focusing on blue balloons and start to fixing your app before you release it?

      Do you know how many hours of work you take away with these "new features"?

      And beyond the crashes I have to click EVERY SINGLE TIME to close those blue balloons.

      Please, stop to treat Adobe Illustrator as a mobile app. We are working here. Every time you release an update is a mess. Get your s**hit together and make it work.

        V
        Vernox
        Inspiring
        October 18, 2018

        Not to minimize the problem and not blaming either, but a) They didn't force you to upgrade your app. If time is money, let other folks find the bugs and b) the last version is a five minute re-install.

        That said, this one seems wide-spread enough to warrant some good complaining about quality. I'm running this version and seem to be able to get a fair bit done between crashes, but I'm still doing my work in 22 so it has been more PITA than devastating.

        Yours

        Vern

        Dalski K
        Dalski K
        Known Participant
        October 18, 2018

        Nonsense:

        a - They encourage upgrading - see an Adobe employee just yesterday Re: CS6 - Align To Pixel Grid Abscence Causing Snapping Hell . Products should be fully tested prior to release.

        S
        sheisler51
        Participant
        October 17, 2018

        Chiming in here as well. I'm a professional graphic designer, plenty of RAM and been running Illustrator with no issues like this at all and then upgraded to Version 23 and am now getting the RAM issue/can't preview and all that. I have to quit Illustrator and restart it to temporarily fix the issue.

          P
          progravix
          Participating Frequently
          October 17, 2018

          Just chiming in to say I am experiencing the same thing. Reverted back to 22.1.0.

            J
            Juanfer Leon
            Participant
            October 17, 2018

            Same here with me. Using an iMac running OS 10.13.6.

              C
              charlie@charlesbeyl.com
              Participant
              October 17, 2018

              I have the same issue. Using a Mac and running OS 10.12.6. It would be really nice if Adobe would respond to this or at least make it easy to call or chat with someone about it.

                E
                ericd96464414
                Participant
                October 17, 2018

                I'm having a similar issue as well. Illustrator 23.0 runs sluggishly to the point of being unusable. After a few minutes I get a "Can't Preview" error or similar and the drawing part of the application disappears although the UI and tools are still selectable. Reverted back to 22.1 in order to get projects moving. NOTE: I am running a Beta version of Mojave.

                MacBook Pro  (15-inch, 2016)

                2.9 GHz Intel Core i7

                16 GB 2133 MHz LPDDR3

                Radeon Pro 460 4096 MB

                Intel HD Graphics 530 1536 MB

                MacOS Mojave Version 10.14.1 Beta

                  Oscar ISA
                  Oscar ISAAutor
                  Participating Frequently
                  October 17, 2018

                  I had to reverted back also.  I have Mojave, but not the beta version.

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