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Participant
July 24, 2024
Question

Illustrator 24 hasn't been saving recovery data for over a year

  • July 24, 2024
  • 1 reply
  • 93 views

I've lost a ridiculous amount of work the past two days with Illustrator crashing. I know, shame on me for not saving often... yada yada... that's why the settings default to save in the background every 5 minutes. Come to today's issue - Illustrator crashes... when prompted to 'Recover' files it brings up a barren untouched file, with NO [recovered] tag at the end of the file name...

 

When I go to the files to locate the recovery files, I see ZERO files from today's date or any date between the present and NOVEMBER 23!!!!!!! HOW THE HELL IS THIS A THING? WHY IS IT A THING!

 

Why is Illustrator all of a sudden tanking hard, and why is it not saving files properly???? How do I fix?

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1 reply

Monika Gause
Community Expert
Community Expert
July 24, 2024

When you say you are saving in the background every 5 minutes, are you referring to Cloud files?

 

The recovery function is not an autosave.