Illustrator 25.0 (and 24.3) not working

[ryanb84222699]

My team lost Adobe CC today, and it appears so did the rest of the world. Most people's have come back. I seem to have my programs back except for the one I need, Illustrator. Any ideas?

[Ahmet5E23]

Same problem. My computer crashed, cause Illustrator C 25.0. I cannot open the Illustrator, and also I cannot open the new version files from THE previous Illustrator C 24.3, cause deleting the artwork whatever I created in the newer version.

IT'S FRUSTRATING!!!

[Monika Gause]

You will probably need to clean up the system and then install again.

Please contact Customer Care. They can login to your system and then advise: https://helpx.adobe.com/contact.html

[Ashutosh_Mishra · Accepted solution]

Hi Ryan & Ahmet,

Sorry to hear about your experience.

If you still have issues with the app, please follow instructions given on this community discussion(https://community.adobe.com/t5/illustrator/error-loading-plugins-while-launching-illustrator-2020-24...) & let us know if it helps.

Additionally, please check out suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) to improve the performance of the app.

Hope it helps.

Regards,

Ashutosh