Illustrator 25.0 used on Catalina 10.15.7

Forum|Forum|5 years ago
November 11, 2020
2 replies
558 views

Cloud update Illustrator to Illustrator v 25.0 and now I am unable to open Illustrator. No matter what document or generally just the program: it closes immediately. What can I do? I have jobs to do in Illustrator!

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Correct answer Ashutosh_Mishra

Hi there,

Sorry to hear about your experience. Please make sure you have Adobe Illustrator updated to the latest version.

If you still have issues, please follow troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) if you still have issues.

Hope it helps.

Regards,

Ashutosh

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Sorry to hear about your experience. Please make sure you have Adobe Illustrator updated to the latest version.

If you still have issues, please follow troubleshooting steps given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) if you still have issues.

Hope it helps.

Regards,

Ashutosh

Larry G. Schneider

Community Expert

Did you choose to import the Preferences from the previous version? If so, try uninstalling 25.0 and reinstall without.

S

sabineB832Author

Participating Frequently

I did nothing - I just pressed the "update button" as suggested by the cloud. I'll try to de-install illustrator - but haven't found anything I can do with the new installation myself. Thank u.

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