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Illustrator 25.1 GPU Preview greyed out

Forum|Forum|5 years ago
January 12, 2021
10 replies
10934 views

BUG!

Going to any other preview (outline/pixel) force CPU preview

when coming back to regular preview it stays at CPU preview and can't go back to GPU

I am working with 4K monitor and it's impossible to work with CPU preview.

you don't need to close the program, just the file, and open it again

Went back to the previous version works fine

General note

It's about time adobe will start to understand that people moving to 4K

Adobe UI is terrible on 4K in performance and size

we need better performance and much more flexibility to set the interface

text size / roller size / tools icons / individual sizing for windows items

(e.g bigger layer panel to be able to read names with small color swatch which can be easily seen)

more UI options will let the user enjoy a bigger screen in a smarter way

This topic has been closed for replies.

Correct answer Ashutosh_Mishra

Hi there,

Sorry to hear about your experience. This issue has been reported by many users & product team is working to fix this issue. I'd request you to upvote this Illustrator UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou) & add your comment to stay updated about the fix.

We appreciate your patience.

Regards,

Ashutosh

P

Parkerreh

Participant

Just upgraded my system and this problem just started happening. My old computer specs are terrible compared to my upgrade. I did a screen share with an adobe customer service rep, but he couldn't seem to comprehend the difference of GPU and CPU preview. Hopefully this is fixed soon.

Old PC:

i5-8600k

Asus or MSI Radeon RX580

8GB DDR4 Ram

New PC:

i7-12600KF

Gigabyte RTX 3070 Ti

32GB DDR5 Ram

damieng3708081

Participant

Hello,
Is there an update on this awful bug?
I have exactly the same issue with my Illustrator for 1 year. And it is almost unusable.
When I create a very simple document with just a line everything is fine (GPU preview). When I switch to outline mode (ctrl+Y) everything becomes super laggy because it switched on CPU preview mode.

All my drivers are up to date. I use the 26.1 illustrator version.
I work on a powerful station:

proc: intel 11th i9 11900F
Ram 64 go
SSD 4to
GPU : geforce RTX 2070 super 8GB
4K screen dell ultrafine

Doug A Roberts

Community Expert

It was fixed in the previous version, but re-emerged with the most recent. Your options are: wait for the next release, or roll back to 26.0.3 and see if that helps.

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

Sorry to hear about your experience. This issue has been reported by many users & product team is working to fix this issue. I'd request you to upvote this Illustrator UserVoice post(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42443869-view-using-gpu-gets-greyed-out-permanently-with-ou) & add your comment to stay updated about the fix.

We appreciate your patience.

Regards,

Ashutosh

Z

ZivoDesignAuthor

Known Participant

Thank you

Z

ZivoDesignAuthor

Known Participant

am I the only one who facing this issue
I want to know if it is something with my machine although reverting back to a previous version solved the issue

C

Cristian Zweigler

Participant

Hello there,

I have a constant struggle with Illustrator for the last year or so. Every time I work in a document, no matter the size, the elements I have in it, colour space and so on it keeps switching from GPU to CPU preview. After that automatic switch, the performance drops significantly, and it's almost impossible to work in it.

I've uninstalled Illustrator, removed all presets, uninstalled the complete Creative Cloud and can't seem to find a solution on why it's happening. Every other software (Blender, performance-heavy games, etc.) is running perfectly smooth. It's just Illustrator and sometimes Photoshop that's giving me a headache.

I did find a quick hack to solve my problem. If the GPU preview gets deactivated, I have to go to Window -> New Window to create a new window for my current document. After that, I can work for sometimes a couple of minutes, sometimes just for one action before it gets deactivated again and I need to restart that game Illu wants to play with me.

It got to that point that I am seriously considering cancelling my CC subscription and get any other vector software because it's that damn annoying. Hopefully, someone had the same problem, or you guys can help me.

My workstation:

Ryzen 7 1700X

ASUS CROSSHAIR VI HERO (Bios Version 7704)

32GB DDR4-3200

Gainward GeForce GTX 1080 GLH

Illustrator 25.1

Windows 10 Pro - 64 bit

Mylenium

Legend

And what kind of documents are you working on? Do you use color management? Is the graphics driver up to date? There's more to this...

Mylenium

C

Cristian Zweigler

Participant

Drivers are all up to date, from mainboard component drivers to graphic card, etc.

Documents I work on vary, from illustrations for tees, flyers to logos or typographic artworks. But like I said it can be an empty document and I just write in Arial a single character and it switches back to CPU Preview. I've also deleted every manually installed font and removed all adobe fonts. This is a solitary problem in Illustrator and Photoshop, InDesign, After Effects or Premiere Pro for example run fine.

It happens both in RGB and CMYK Color Mode. Working spaces have been altered between Monitor sRGB, Adobe RGB, SWOP v2, ISO coated v2 300%, Euroscale Coated and uncoated. It doesn't matter, it keeps deactivating GPU Preview.

I've also tried multiple ram tests, checked my hard drives for errors, hooked up another monitor (running 2x Dell U2515H). The only thing I haven't swapped yet is my CPU, but as I mentioned I can run hardware hungry games on this machine without any problem. I recently played Cyberpunk and had some minor bugs at a 2560x1440 resolution with ultra settings in-game. So I doubt that it is a performance issue, there must be something that is messing with these two programs.

E

EavipsaRoa

Participant

Hello, I want to report that illustrator does not work correctly with the GPU preview since changing to the CRTL + Y command disables the CRTL + E option and the zoom no longer works properly as it should with the GPU. It also slows down (delays) the scrolling of the workspace and graphics when moving them. Also in the new file dialog box when I click and scroll over the dimension fields of the file to overwrite my own dimensions it doesn't work normally either (it doesn't allow me to do it) the only way is to click on the field and with the "DELETE key" delete digit by digit until the field is empty.
I already uninstalled the application, cleaned the system, reinstalled the application again and the error was not corrected, I hope it is something that they can correct with an update.

Here my configuration system:

Windows 10 Pro (multiprocessor free) 64 bits

Processor: Intel(R) Xon(R) CPU E5-2620 v3 @2.40 GHz

Graphics: Nvidia Quadro K4200 4 GB GDDR5. Memory Interface.

RAM: 128 GB

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Adobe Illustrator 2021(v25.2) has been released today with the fix for this issue.

I'd request you to update your app to the latest version. Let us know how it goes.

Regards,

Ashutosh

B

Bibizao

Participant

I'm having an issue that everytime I enter Outline Mode, when I go back to Preview Mode I lose my GPU Perfomance, it turns gray and I can't activate it. So I have to reopen the file or create a new one so GPU works again.

I'm using the latest Illustrator version (25.1 64-bit) and NVIDIA 1060 6GB 461.09 version

lambiloon

Community Expert

Hi try to check in 2020 version if this is working fine may be this is bug in latest version....regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

M

May0D4C

Participant

I cannot get out of the outline preview. These are some solution I had tried and it didn't work.
p.s.The artworks I'm working on are pretty large.

1. Restart my laptop

2. Command + click the eye icon

3. Command + Y

4. Quit program and reopened

5.Delete several files on my laptop.

my laptop is macbook prob2017

Thank you in advance 🙂

femkeblanco

Legend

What does your doc title say? And what's the first command in the View menu?

If you are in Preview mode and your layers are in Preview mode, your sublayers may be in Outline mode.

If any of your sublayers are in Outline mode, there should be a Preview All Layers command in the drop down menu in you Layers panel.

M

May0D4C

Participant

Thank you, my title says view using GPU command+E and Preview command+Y . However, the first title is unable to click. I click the second one it says Can't finish previewing.
That's right on the layer panel eyes icon are showned. I tried the drop down process as you mentioned. Still, it says can't finish previewing.

Thank you for your help, appreciate it.

Mr Curieux

Known Participant

Hello, community,

The title says it all, whenever I use the Outline preview (Ctrl+Y) my GPU acceleration bug, it becomes grey, so I cannot restart it. I have to close the document and re-open it. Needless to say, this is super annoying... This is happening on any files, from a simple shape to a more complex illustration.
Strangely enough, before using the Outline preview, I can switch the GPU on/off without problems.

Here is the configuration: Windows 10 Pro 64 2004 Build.
Nvidia Geforce GTX 1650 Ti Max Q 27.21.14.5256 (from the Lenovo website).
Intel UHD Graphics 27.20.100.8729.
Illustrator 25.1

All drivers are up to date, and I made sure Windows selected high performances for that software.

What is left for me?
Reinstall illustrator once again or reinstall all my graphic drivers?

Thanks!

Mr Curieux

Known Participant

Well... I found a workaround.

I downgraded Illustrator to 25.0.1 from 25.1, and the bug is gone.
Is there any other users (probably windows users) having a GPU preview bug with the 25.1?

R

Reio15B9

Participating Frequently

This bug indeed appeared in 25.1.

I am seeing similar on MacOS Catalina, only here the GPU preview stops working for no apparent reason soon after opening a file. It seems to be restricted to the specific open window. It can work in one open AI window and not work in another open window at the same time.

Also I've just found a PDF file for which GPU preview is greyed from the start.

M

Mohammed Aijaz

Participant

Hello, I am using Illustrator CC 2020 and in the GPU performance, compatible GPu option is greyed out. tried all the troubleshooting steps mentioned in the Adobe community like renaming the folder name to "_old", updated the graphics card drivers etc. still the same. Please help

M

Mohammed Aijaz

Participant

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