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Andrea Veneziano
Andrea Veneziano
Participant
March 13, 2021
Answered

Illustrator 25.2.1 crashing Windows 10

  • March 13, 2021
  • 6 replies
  • 2070 views

When I open ILLUSTRATOR 25.2.1 my WINDOWS 10 restart!

I tried to instal old versions but nothing change!

    This topic has been closed for replies.
    Correct answer svenh26515618

    The Issue is from the Latest Windows Update from Friday.

    I deinstalled Windows Update and deinstall Illustrator with Reinstallation of the latest Version. At least this worked with me. Windows Update KB5000802.

    We had some issues with this Update in the entire organisation, mainly with printers, same as Andrea was reffering to.

    6 replies

    svenh26515618
    svenh26515618Correct answer
    Participant
    March 15, 2021

    The Issue is from the Latest Windows Update from Friday.

    I deinstalled Windows Update and deinstall Illustrator with Reinstallation of the latest Version. At least this worked with me. Windows Update KB5000802.

    We had some issues with this Update in the entire organisation, mainly with printers, same as Andrea was reffering to.

      Andrea Veneziano
      Andrea VenezianoAuthor
      Participant
      March 15, 2021

      The problem is the PRINTER!!! 

      Unbelievable!!

      Thnaks to ADOBE SUPORT!

      B
      Bazil Photography
      Participant
      March 18, 2021

      I only just saw this and was working around use photoshop and InDesign for some work. And it now works thank you.

        RussellRoofTile
        RussellRoofTile
        Inspiring
        March 15, 2021

        Same issue for me too, tried installing previous versions but no luck. All other adobe apps are working fine though, just Illustrator. I also tried clearing the cache files as was recommended to me by Adobe but unfortunately that didn't work either 

          B
          Bazil Photography
          Participant
          March 15, 2021

          I think I may have figured out what is causing it to restart our computers. Don't Update Illustrator from the last version you had as my desktop is completely fine and everything is up to date except my adobe programs. Compared to my laptop from early today. Hopefully, Adobe can fix this issuse.

          svenh26515618
          svenh26515618
          Participant
          March 15, 2021

          Same Issue for me, Windows 10 and Illustrator 25.2.1.

          It´s abit tricky to identify the root cause as next to Illustrator Windows and NVidia updated Fri/Sat/Sun.

          But of course annoying and I was not able to fix it, even I tried to install previous versions.

          Andrea Veneziano
          Andrea VenezianoAuthor
          Participant
          March 13, 2021

          I can't manage the option of the software; when I open Illustrator immediatelly windows restart. 

          I disinstalled Illustrator and re-installed but... nothing! Someone has the same problem? How I can resolve the problem?

          B
          Bazil Photography
          Participant
          March 15, 2021

          Hi Andrea,

          I am having the same problem and did what you did to try and fix it but nothing happened. I also found that it could be conflicting with a driver. I tried to print from a word doc and that blue screened and restarted my computer. SO it could be a windows 10 bug.

           

          I have a desktop at home so I will be checking that tonight if it restarts that then it might be a windows 10 bug not an Adobe one.

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