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Illustrator 25.4.1 getting stuck at initialization and unable to launch it since it got updated

Forum|Forum|4 years ago
August 27, 2021
5 replies
4978 views

Since the Update 25.4.1 Illustrator is always stuck while initialization. The only stable version I can start up is 24.3.1.

Does anyone have or had the same Problem and was able to fix it?

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Performance

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Correct answer Steven Severson

Update -

I wiped my C drive, reinstalled Windows, Nvidia driver, Creative Cloud.

Illustrator opens fine. All apps are opening fine. Will test further.

B

Bojan0D4C

Participant

Its incredible anyoing and STUPID how $50/mo software must be fixed from user side!

S

Steven Severson

Participant

I'm having the same problem with Illustrator on Windows 10.

I have tried:

Complete removal of all adobe programs and Creative Cloud, complete removal of all Adobe related folders and files - and reinstalling.
Used the Creative Cloud Cleaner tool 3 or 4 times.
I have tried all available versions of Illustrator that CC has available to download and install. None of those will start and run.
Removing preferences has not worked. Running safe mode has not worked. Variations on compatability options does not work.
Tried with Windows updates rolled back. Did not help

The last thing I can try, is to completely wipe my C drive, and do a fresh install - just to see if Illustrator will run. I don't want to do that.

All other Creative Cloud apps are working great. Illustrator has ceased to open, at all.

S

Steven SeversonCorrect answer

Participant

Update -

I wiped my C drive, reinstalled Windows, Nvidia driver, Creative Cloud.

Illustrator opens fine. All apps are opening fine. Will test further.

Anshul_Saini

Community Manager

Sorry to hear that you had to do that. I would like to know how the apps are performing now. Please feel free to reach out if you run into any other questions or issues in the future, and we'd be happy to help.

Regards,

Anshul Saini

Anshul_Saini

Community Manager

Hi there,

Sorry about this inconvenience. I would like to know if the steps suggested above by @sishamIAGD worked for you? If not, I would request you to share a few more details like:

Operating System
Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
Does manually resetting Illustrator Preferences (https://helpx.adobe.com/in/illustrator/using/setting-preferences.html) help to resolve the issue?
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

Also, you may try opening the app in Safe Mode (Windows/ macOS) & Hidden Admin Account (Windows) / Root Account (macOS). Let us know how it goes.

We will be looking forward to your response.

Thanks & Regards,
Anshul Saini

A

abbec36424981

Participant

We resolved the same issue:

1st Step, remove FontBook fonts with Serious errors

2nd Step, reset Global preferences by rename ~/Library/Preferences/Adobe/Adobe Illustrator folder to _old

3rd Step, which was successful, uninstall Sophos Endpoint.

4th Step, reinstated ~/Library/Preferences/Adobe/Adobe Illustrator folder

Anshul_Saini

Community Manager

Glad to hear you and your team resolved the issue. Please feel free to reach out if you run into any other questions or issues in the future, and we'd be happy to help.

Regards,

Anshul Saini