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alfwalker
alfwalker
Participant
August 24, 2021
Answered

Illustrator 25.4.1 glitches/ flashes when zoomed past 2400% running on macOS Big Sur M1 Macbook Pro

  • August 24, 2021
  • 2 replies
  • 1332 views

Running OSX Big Sur / M1 chip MacBook Pro... have upgraded to the latest Illustrator release (25.4.1) –

In an active project – when I go to the Zoom preview function in the bottom left of the document window (see attachmed screenshot) – there is a list of preset zoom amounts. If I choose anything over 2400% – the preview corrupts, can't see the work except when I move the mouse over the drawing... the preview 'flashes' on and off... really frustrating...

 

 

 

{Renamed by MOD}

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi there,

 

Sorry about the trouble you are facing. I would suggest you try toggling on/off the GPU Performance from Illustrator preferences and see how it goes. Also, could you please check if GPU is turned off when you choose zoom preview over 2400%?

 

Regards,

Anshul Saini

2 replies

alfwalker
alfwalkerAuthor
Participant
August 31, 2021

Hi Anshul,

GPU Performance was turned OFF – so I have turned it on – will see how it goes...

Thanks,

Alf

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 4, 2021

Thank you for checking that. I would like to know if turning the GPU on resolves the issue and how the app performs then?

 

Regards,

Anshul Saini

alfwalker
alfwalkerAuthor
Participant
September 5, 2021

So – just an update – I am now running Illustrator with GPU Performance turned ON – but Animated Zoom turned off (I don't like this feature – so I turn it off). This appears to have solved the issue.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    August 24, 2021

    Hi there,

     

    Sorry about the trouble you are facing. I would suggest you try toggling on/off the GPU Performance from Illustrator preferences and see how it goes. Also, could you please check if GPU is turned off when you choose zoom preview over 2400%?

     

    Regards,

    Anshul Saini

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