• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Illustrator 26.3.1 doesn't recognize onboard AMD Ryzen 5 5600G graphics card

New Here ,
Jul 16, 2022 Jul 16, 2022

Copy link to clipboard

Copied

Name: AMD Radeon Graphics

Board Manuf.: ASUSTeK Computer Inc.

Code Name: Verga

Revision: C9

Technology: 7 nm

 

illustrato.png

TOPICS
Performance

Views

2.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct answers

Adobe Employee , Jul 18, 2022 Jul 18, 2022

Hello @Fillipe.Souza,

 

Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors-radeon-graphics/amd) and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that reset

...

Votes

Translate

Translate
New Here , Jan 28, 2023 Jan 28, 2023

Here's a fix I found after struggling a lot, Just increase the VRAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

Votes

Translate

Translate
Adobe
Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

Copy link to clipboard

Copied

Hello @Fillipe.Souza,

 

Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors...) and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2023 Jan 28, 2023

Copy link to clipboard

Copied

Here's a fix I found after struggling a lot, Just increase the RAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2023 Jan 28, 2023

Copy link to clipboard

Copied

Here's a fix I found after struggling a lot, Just increase the VRAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 28, 2023 Jan 28, 2023

Copy link to clipboard

Copied

LATEST

Thanks, it worked! I allocated some GB of RAM and Illustrator now recognizes it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines