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Illustrator 26.3.1 doesn't recognize onboard AMD Ryzen 5 5600G graphics card

New Here ,
Jul 16, 2022 Jul 16, 2022

Name: AMD Radeon Graphics

Board Manuf.: ASUSTeK Computer Inc.

Code Name: Verga

Revision: C9

Technology: 7 nm

 

illustrato.png

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correct answers 2 Correct answers

Adobe Employee , Jul 18, 2022 Jul 18, 2022

Hello @Fillipe.Souza,

 

Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors-radeon-graphics/amd) and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that reset

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New Here , Jan 28, 2023 Jan 28, 2023

Here's a fix I found after struggling a lot, Just increase the VRAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

Hello @Fillipe.Souza,

 

Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors...) and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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New Here ,
Jan 28, 2023 Jan 28, 2023

Here's a fix I found after struggling a lot, Just increase the RAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

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New Here ,
Jan 28, 2023 Jan 28, 2023

Here's a fix I found after struggling a lot, Just increase the VRAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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New Here ,
Jan 28, 2023 Jan 28, 2023
LATEST

Thanks, it worked! I allocated some GB of RAM and Illustrator now recognizes it.

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