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Fillipe.Souza
Participant
July 16, 2022
Answered

Illustrator 26.3.1 doesn't recognize onboard AMD Ryzen 5 5600G graphics card

  • July 16, 2022
  • 3 replies
  • 3271 views

Name: AMD Radeon Graphics

Board Manuf.: ASUSTeK Computer Inc.

Code Name: Verga

Revision: C9

Technology: 7 nm

 

This topic has been closed for replies.
Correct answer Al-Amin Hossain

Here's a fix I found after struggling a lot, Just increase the VRAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

3 replies

A
Al-Amin HossainCorrect answer
Participant
January 28, 2023

Here's a fix I found after struggling a lot, Just increase the VRAM from your motherboard's BIOS.
YouTube has a lot of tutorials on how to do this. Hope this helps!

    F
    Fillipe.SouzaAuthor
    Participant
    January 28, 2023

    Thanks, it worked! I allocated some GB of RAM and Illustrator now recognizes it.

      A
      Al-Amin Hossain
      Participant
      January 28, 2023

      Here's a fix I found after struggling a lot, Just increase the RAM from your motherboard's BIOS.
      YouTube has a lot of tutorials on how to do this. Hope this helps!

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      July 18, 2022

      Hello @Fillipe.Souza,

       

      Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors-radeon-graphics/amd) and check if it helps.

       

      Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
      Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

      Looking forward to hearing from you.

       

      Thanks,
      Anubhav

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