Illustrator 26.3.1 doesn't recognize onboard AMD Ryzen 5 5600G graphics card

New Here ,
Jul 16, 2022 Jul 16, 2022

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Name: AMD Radeon Graphics

Board Manuf.: ASUSTeK Computer Inc.

Code Name: Verga

Revision: C9

Technology: 7 nm

 

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Adobe Employee , Jul 18, 2022 Jul 18, 2022

Hello @Fillipe.Souza,

 

Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors-radeon-graphics/amd) and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that reset

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Adobe Employee ,
Jul 18, 2022 Jul 18, 2022

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Hello @Fillipe.Souza,

 

Sorry to hear about this experience. I would request you try updating the drivers for your GPU (https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-5000-g-series-desktop-processors...) and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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