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Imaginative_wisdom5E7F
Participant
May 28, 2022
Answered

Illustrator 26.3.1 Windows 10 Freeze on Home Screen

  • May 28, 2022
  • 1 reply
  • 806 views

I have tried everything I could to fix it. The previous two versions weren't responding either. Some days, it won't go beyond the welcome screen, other days, it stops responding when I press Ctrl+C > Ctrl+Shift+V and/or Shift+Tab. It also stops responding to other unspecific instances. It had been working fine a couple months ago. It suddenly starting having issues.

 

It's very frustrating. Please help.

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Imaginative_wisdom5E7F,

 

Sorry to hear about this experience. I would request you to try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.


Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
May 31, 2022

Hello @Imaginative_wisdom5E7F,

 

Sorry to hear about this experience. I would request you to try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.


Looking forward to hearing from you.

 

Thanks,
Anubhav

 

Note: Marking correct for visibility.

I
Imaginative_wisdom5E7FAuthor
Participant
March 21, 2023

Hi,

It's been about 10 months since this issue arised. Thank you for your response. The issue got resolved by updating my drivers and the Illustrator application. But now I'm facing the same issues again and the aforementioned hacks haven't resolved them.

 

I've reset preferences, updated everything required. It's becoming increasingly hard to work on Illustrator with these bugs.

 

I would really appreciate more support.

I
Imaginative_wisdom5E7FAuthor
Participant
April 2, 2023

Hello

Thank you for your response.

I followed your instructions, it worked for about a week. Now I am facing the same issue again 😞


Also, I have updated Illustrator to the latest version while trying to rectify the issue again.

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