Illustrator 26.4 crashes when creating new file

New Here ,
Jul 28, 2022 Jul 28, 2022

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Hi there,

 

Since it's update Adobe Illustrator 26.4 crashes (Not responding error message) when I try to create a new file, and/or try to open a new file. 

I have tried the following but nothing worked.

 

1.Reset the preferences

2.Re-install software

3.Suggestions mentioned here https://community.adobe.com/t5/illustrator-discussions/adobe-illustrator-26-4-starts-but-when-i-try-... (I couldn't clear the font cache though - system didn't allow it.

 

Any help, would be much appreciated.

 

Thanks

Joy 

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Adobe Employee , Jul 28, 2022 Jul 28, 2022

Hello @Joy25425720u6g1,

 

Sorry to hear about this experience. I would request you try running Illustrator under a different administrator account and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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Adobe Community Professional ,
Jul 28, 2022 Jul 28, 2022

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Did you contact Customer Care?

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Adobe Employee ,
Jul 28, 2022 Jul 28, 2022

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Hello @Joy25425720u6g1,

 

Sorry to hear about this experience. I would request you try running Illustrator under a different administrator account and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

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