Illustrator 27.1 to 28.1 New Document window display error

Forum|Forum|2 years ago
January 23, 2024
1 reply
454 views

Recently, I have an Illustrator update to v 28.1. The new document window displays an error when I create a new file. The text boxes only show half of the text, as the screenshot shows. I thought it was the update error, and I tried to install older versions, 27.9 and 27.1, but I still got the same issue.

Bug

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Monika Gause

Community Expert

Did you set up your monitor with enlargement options?

In the system settings.

fj400Author

Participant

Hi,

I tried to change the resolution of the display. Only the 1920x1080 can show the text fully. 2560x1440 and 3840x2160 will cut off the text.

fj400Author

Participant

Hello @fj400,

Sorry to hear about your experience. Would you mind trying to run Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly share more details, like the exact version of the OS, and system config including the display make and model, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

The OS version that I am using now is 13.4.1. I am unsure if anyone has the same issue when using this version.

Feel free to share it if you are facing the same issue.

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