Illustrator 27.1 to 28.1 New Document window display error

Forum|Forum|2 years ago
January 23, 2024
1 reply
454 views

Recently, I have an Illustrator update to v 28.1. The new document window displays an error when I create a new file. The text boxes only show half of the text, as the screenshot shows. I thought it was the update error, and I tried to install older versions, 27.9 and 27.1, but I still got the same issue.

Bug

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Monika Gause

Community Expert

Did you set up your monitor with enlargement options?

In the system settings.

fj400Author

Participant

Hi,

I tried to change the resolution of the display. Only the 1920x1080 can show the text fully. 2560x1440 and 3840x2160 will cut off the text.

Anubhav M

Community Manager

The OS version that I am using now is 13.4.1. I am unsure if anyone has the same issue when using this version.

Feel free to share it if you are facing the same issue.

Hello @fj400,

Thanks for sharing the details. Would you mind trying the following steps to check if they help:
- Close all Adobe applications.
- Rename the UXP folder to UXP.old from the following locations:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Also, create a new admin account on your computer (https://adobe.ly/3T0kHxp), try launching Illustrator under that account, and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

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