Hi is anyone else experiencing an issue when saving? Everytime I go to save it wont save, then it just goes off. I deleted my preferences, reinstalled the programme and it's still doing it. So frustrating.
Anyone else got this issue?
Which system is it?
Where are you trying to save?
What are you trying to save?
Using a macbook.
Adobe Version 27.8.1
Trying to save an ai file. A brand board for a client which was saving perfectly yesterday.
Sorry just trying to save to my computer
Are you using Save as?
Or just save?
Did you already try a different folder?
The Macbook is not running the beta system? Because that one causes trouble with saving.
Try and turn off "Save in background" in the preferences. File handling.
How often do you reboot that computer? It might be time to do that as well once you have saved the file. And then probably regularly.
Thanks so much. I did end up saving a lot to cloud. Since then I haven't had an issue. I did save something on the computer yesterday and that was fine so maybe it's fixed now.
Thank you for sharing the positive update, @laurenw67106049! I'm delighted to hear that you've found a resolution by saving your work to the cloud. It's great that you took that step, and I'm even more pleased to know that you haven't encountered any further issues since then.
The fact that you were able to save something on your computer without any problems suggests that the issue might indeed be resolved.
Should you encounter any more questions or hurdles in the future, please don't hesitate to reach out. This community is here to provide assistance and support whenever you need it. Your experience and insights could also prove invaluable to others who might face similar situations.
Wishing you seamless and trouble-free creative endeavors ahead!
Hi, I'm having this same issue (Illustrator version 27.8.1) on a PC with Windows 10 installed (64 GB of RAM). I've never had this issue until recently where Illustrator is constantly crashing while working on files.
I'm sorry to hear that you're experiencing crashes in Adobe Illustrator version 27.8.1 on your Windows 10 PC. We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?
If that doesn't help, kindly submit the crash report using the email address you logged on to this community for quick tracking. Also, please share more info on crashes like:
- Does it happen after performing a particular action, using a specific tool or feature?
- Does it happen while working on a specific file or all?
- System specification (RAM, CPU, GPU, etc.)
- Where are your files stored/ saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
We appreciate your time and patience in helping us resolve this issue.
Thank you for providing additional information, @nataliee88351527. I'm sorry to hear that you're still experiencing crashes in Illustrator, even after trying various troubleshooting steps.
Since the crashes appear to be random and not tied to a specific action, tool, or file, and you're not receiving crash reports, this can indeed be challenging to diagnose.
Would you mind confirming if you are using any antivirus or plugins? Also, please confirm which apps are running in the background when Illustrator freezes or crashes.
Also, would you mind enabling the crash reporter on your machine? Follow these steps to set the preference to Always Show This Dialog:
Once done, the next time Illustrator crashes, please provide a detailed description in the crash reporter. If you can consistently reproduce the problem with specific steps, submit those steps. Even if you don't know the exact steps to consistently reproduce the problem, try to provide as much detail as you can about what you were doing when the problem occurred: What operation were you performing when the problem occurred? What type of document were you using? Did you recently use any plugins? If the problem is specific to a particular file, feel free to share the file via Creative Cloud, Dropbox, or some other file-sharing service and include a link to the file in the problem description.
Also, please include your e-mail address (the one you logged in with on the community).
I will be looking forward to your response.