Illustrator 27.8.1 Keeps crashing while saving

Forum|Forum|2 years ago
August 17, 2023
2 replies
5941 views

Hi is anyone else experiencing an issue when saving? Everytime I go to save it wont save, then it just goes off. I deleted my preferences, reinstalled the programme and it's still doing it. So frustrating.

Anyone else got this issue?

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi @laurenw67106049,

I'm sorry to hear about the trouble you're facing with Illustrator 27.8.1 crashing while saving. This issue seems to be related to the macOS beta version called "Sonoma." If you are indeed using the macOS Sonoma beta, it's possible that the compatibility between Illustrator and this beta version is causing the crashes.

I would suggest saving the file as a Cloud Document. If that doesn't work, I would recommend rolling back to a stable macOS version, such as "Ventura or Monterey, until the macOS Sonoma public version is available, which is expected to be available publicly later this year. It's important to note that beta versions of operating systems can sometimes lead to compatibility issues with various software applications.

Our product team is aware of this issue and is actively working with Apple to ensure a smoother experience once the macOS Sonoma update becomes available to the general public. Until then, using a stable version of macOS should help mitigate the crashing problem.

I understand that this situation can be frustrating, and I appreciate your patience as the teams work on resolving these compatibility issues.

Please feel free to reach out if you have any further questions or concerns.

Best regards,

Anshul Saini

Anshul_Saini

Correct answer

Community Manager

Hi @laurenw67106049,

I'm sorry to hear about the trouble you're facing with Illustrator 27.8.1 crashing while saving. This issue seems to be related to the macOS beta version called "Sonoma." If you are indeed using the macOS Sonoma beta, it's possible that the compatibility between Illustrator and this beta version is causing the crashes.

I would suggest saving the file as a Cloud Document. If that doesn't work, I would recommend rolling back to a stable macOS version, such as "Ventura or Monterey, until the macOS Sonoma public version is available, which is expected to be available publicly later this year. It's important to note that beta versions of operating systems can sometimes lead to compatibility issues with various software applications.

Our product team is aware of this issue and is actively working with Apple to ensure a smoother experience once the macOS Sonoma update becomes available to the general public. Until then, using a stable version of macOS should help mitigate the crashing problem.

I understand that this situation can be frustrating, and I appreciate your patience as the teams work on resolving these compatibility issues.

Please feel free to reach out if you have any further questions or concerns.

Best regards,

Anshul Saini

laurenw67106049Author

Participant

Thanks so much. I did end up saving a lot to cloud. Since then I haven't had an issue. I did save something on the computer yesterday and that was fine so maybe it's fixed now.

Anshul_Saini

Community Manager

Thank you for sharing the positive update, @laurenw67106049! I'm delighted to hear that you've found a resolution by saving your work to the cloud. It's great that you took that step, and I'm even more pleased to know that you haven't encountered any further issues since then.

The fact that you were able to save something on your computer without any problems suggests that the issue might indeed be resolved.

Should you encounter any more questions or hurdles in the future, please don't hesitate to reach out. This community is here to provide assistance and support whenever you need it. Your experience and insights could also prove invaluable to others who might face similar situations.

Wishing you seamless and trouble-free creative endeavors ahead!

Best regards,

Anshul Saini