illustrator 27.9 closes suddenly after exactly 5 min

Forum|Forum|2 years ago
September 17, 2023
2 replies
960 views

I am having problems with my illustrator, it closes suddenly after exactly 5 calculated minutes, these are crashes, I tried several versions from the latest 27.9, to the oldest which is 26.0, and I still don't solve the problem, I closed the section and came back to start to see if it changes something and no, I tried using it as an administrator and no results, I want to know if I'm the only one or if someone else has this problem, I've been trying other applications that use the cloud, like photoshop and lightroom and they don't have a problem, it's just illustrator

Bug

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H

Harold Holt 96

Known Participant

Sounds like you need to turn off an autosave or cloud backup feature.
Edit>Preferances>File Handling... look for something with a 5min interval

Maybe check your scrath disc is set to C:\ also. It has caused issues for me in the past when I autosaving to a server or onedrive.

Monika Gause

Community Expert

Please tell us about your system and hardware.

Does this happen with new files?

Did you try and reset the preferences?

Ezequiel_IdoAuthor

Participant

I tried restoring the preferences and the error continues, I tried creating a file locally, without saving it in the cloud the problem continues, I tried saving it in the cloud and the problem continues, I use a Ryzen 7 38000x 8-core processor, and 1660gtx graphics from msi, I have space on my disk where I keep all the Adobe applications, I doubt that is the error, I updated my graphics drivers and the error still persists

Anshul_Saini

Community Manager

Hello ido_eze,

I'm sorry to hear that you're experiencing issues with Adobe Illustrator suddenly closing after exactly 5 minutes of use. This behavior can indeed be frustrating.

Would you mind sharing a few details like:

Please provide information about your RAM capacity and your Windows version, including the build number.
After Illustrator closes unexpectedly, do you see an Adobe Crash Reporter window or any error message? If you do, please submit the crash report by following these steps: How to Submit Adobe Illustrator Crash Reports. Include a brief note describing the problem in the report, and use the same email address that you use here in the community. This will help us track and investigate the reports more effectively.
Also, please try running the Illustrator app for only more than 5 minutes in Windows safe mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) and share your observation with us.

It's important to mention that Illustrator 27.9 is the latest version, and issues like this aren't commonly reported. We want to ensure that we address this problem for you.

Your cooperation and patience are greatly appreciated as we work together to diagnose and find a solution.

Best,

Anshul Saini

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