Illustrator 28.1 GPU preview not function on intel UHD 730 driver version 31.0.101.5379

Forum|Forum|1 year ago
March 25, 2024
2 replies
410 views

Initially, my machine, MSI B760 motherboard with integrated display, was running with the driver version 31.0.101.4255 and the GPU preview in Illustrator can function well. When the system updated latest version, 31.0.101.5379, GPU prewiew halted and only CPU preview in function. Moreover, CPU check box gone and showing "no suitable GPU" in "Performance" of preference menu.

I did force down-grade of the driver to "4255", the function resume.

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B

Bobby Henderson

Community Expert

How much RAM is installed in your computer?

Anubhav M

Community Manager

Hello @alluring_appreciator4415,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3voiCCF) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

A

alluring_appreciator4415Author

Participant

I mentioned "I did force down-grade" . Actually, I made this post just after finished all downgrade progress.

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