Skip to main content
Participant
April 16, 2024
Answered

Illustrator 28.4.1 freeze constantly

  • April 16, 2024
  • 2 replies
  • 649 views

Sinse yesterday, Illustrator keeps freezing constantly, I haven't done ani change in the last few days, but as the freezing increases more as I work, it just keeps on not responding for a few seconds at a time, its really frustrating.

This topic has been closed for replies.
Correct answer ChrisDeLaColina

Sorry for the late response, I been kind of busy at work, anyway, since my post I start working on other documents, and the seems to work just fine, some of them turn black while I zoom in but it doesn't affects the workflow, that particular document it's that complex or heavy, I been working in much heavier ones with no problems, I have a PC and using Illustrator 28.4.1, to solve the problem for now I just migrate the elements to a new docuement, something could be affecting that particular Illustrator file, just don't know why or how, thanks for the help.

2 replies

Mohammad.Harb
Community Expert
Community Expert
April 16, 2024

Which illustrator version are you using?

Monika Gause
Community Expert
Community Expert
April 16, 2024

Which system is it?

Do you reboot the system regularly?

Anubhav M
Community Manager
Community Manager
April 16, 2024

Hello @ChrisDeLaColina,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/43ZNExm) and checking if they help? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav