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Illustrator (28.4.1) GPU Preview keeps on breaking constantly

Community Beginner ,
Apr 11, 2024 Apr 11, 2024

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Hello community,

This bug is becoming the most frustrating thing that has ever happened to Illustrator for many many years.

It's that simple, one on every two times I launch Illustrator the GPU preview is broken. I have updated Windows 11 Pro and updated both graphic cards on my laptop, and it keeps breaking and breaking... I even refreshed all my settings, and it keeps doing it. 

How come this lingers around for so many years?
How come there is no warning or no workaround to prevent or fix this issue before it happens or knowing that it has happened?
How come the CPU preview is still a thing?
So many questions... still no answers nor solutions.

 

System:

Windows 11 Pro - Version 23H2 - OS build 22631.3447

Graphic:
NVIDIA RTX 3500 Ada Generation Laptop GPU 551.86 - up-to-date
Intel UHD Graphics - up-to-date

If anyone knows what is happening... thanks!





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Adobe
Community Expert ,
Apr 11, 2024 Apr 11, 2024

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What exactly is happening?

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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The GPU preview breaks constantly, sometimes it breaks after the computer goes to sleep. Restarting Illustrator, or the computer sometimes does not fix this. It is a very random behaviour...

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Even after doing a clean reinstallation of the GPU drivers, Illustrator keeps crashing on this function. On any other software, it works fine, its just Illustrator that keeps breaking and breaking over and over again. 

When it seems to work, the zoom function flickers, and closing and restarting Illustrator does not fix this. It is a total gamble any time.

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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As visible in this screenshot, the CPU preview is activated, but I can't even see the option to go back to GPU preview in the menu panel, it's just gone.

This looks like an Illustrator bug with Nvidia drivers, on other software it works fine.
Capture d'écran 2024-04-12 160522.png

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Adobe Employee ,
Apr 12, 2024 Apr 12, 2024

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Hello @StudioOedipus,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3Q1X8CG) and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and checking if it helps, and submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4cREzuL). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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Community Beginner ,
Apr 18, 2024 Apr 18, 2024

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Hello Anubhav,

Thanks for reacting and sharing some solutions. Unfortunately, the issue is recurring even after updating my NVIDIA GPU and Intel CPU/GPU. Even after ensuring through the Windows Graphics settings, that all Adobe software runs using the GPU max performances.

It was stable for 2 days, now it is buggy again. Since there are no signs that it crashes, or that it will do it, the only option left is to restart the laptop and pray that it may work... A 'solution' that is not enjoyable.

Is there a way to report to Adobe that something is happening on the NVIDIA RTX 3500 Ada Generation Laptop driver?


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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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LATEST

@StudioOedipus, I'm sorry to hear that you're still experiencing issues despite trying various solutions. Let's try some optimization techniques to see if they help improve Illustrator's performance with your NVIDIA RTX 3500 Ada Generation Laptop GPU.

 

Please follow the steps outlined in this video, especially focusing on optimizing NVIDIA settings: https://adobe.ly/4aLM7h4. Sometimes, adjusting specific settings in the NVIDIA control panel can improve performance and stability.

Additionally, if Illustrator crashes, please submit the crash report using your Adobe email address. This will help us track and investigate the issue more effectively.

We appreciate your patience and cooperation in resolving this matter. Let us know if you need further assistance or if you have any other questions.

Best regards,

Anshul Saini

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