Illustrator 28.5 upgrade on OS X 14.5 hangs on FIle> New

Forum|Forum|1 year ago
May 17, 2024
1 reply
292 views

I just upgraded Illistrator on Mac OSX Sanoma to V 14.5.

Illustrator now hangs when trying to create a new Illustrator document; Force Quit is the only way to end the session.

The Windows version of Illustrator 28.5 works correctly on Windows 11.

Are others experiencing this (or is it local to my machine)?

/John

Bug

This topic has been closed for replies.

Monika Gause

Community Expert

Someone else reported some Sonoma 14.5 issue today. But that's the only experience with that system in this forum.

Do you have a printer set up as the default printer and turned on?

J

John374673148uqcAuthor

Participant

Thanks for the idea, . Yes, the printer is up and running. Indeed, I can open and work on existing documents, including printing them. The problem appears to confined to creating new documents.

BTW - my work around is to copy an existing .ai file, open it, delete what was there, and then define the artboards, etc., for a new document. Anoying to say the least, but better than being stalled.

/John

Monika Gause

Community Expert

When creating new documents Illustrator needs to read new document profiles.

Does Illustrator have full disk access?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded