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Inélsòre
Inspiring
July 23, 2024
Question

Illustrator 28.6 prevents screensaver from kicking in

  • July 23, 2024
  • 16 replies
  • 6764 views

I have updated to 28.6 yesterday and, ever since, whenever Illustrator is running, the screensaver is not being allowed to follow the System Settings set in macOS Sonoma 14.5 (M3 Max).

How do I know it is Illustrator?

1. it persists through log out and macOS restart

2. through trial and error, I excluded all other apps and it is the only one doing this.

 

I do not recall this happening on 28.5, and I will likely uninstall this version and revert to the older one if this persists. 

Thank you

    16 replies

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    R
    rienie86
    Participant
    September 19, 2024

    I have the same issue with version 28.7.1. Even if I turn the mac into sleep mode, the monitor sometimes turns on for some reason and then it will be on the login screen for I don't know how many hours. So now i forse close Illustrator every time. Its annoying, but its the only thing that works. 

    Yes, turning off file recovery probably works, because its a connection to the internet thing that probably prevents it, but I shouldnt be turning it off in the first place. The OP has reported the issue in july, its now september and its still not fixed. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 26, 2024

    Hello everyone,

    I am sorry to hear about your experience and for the delayed response. I tried replicating this behavior on my end but could not do so. To better understand the problem, would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred dates and times between Mon- and Fri over a private message.

    To send a private message, click my profile picture and use the 'Send a message' button.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      D
      defaultqmua5sv3z4ve
      Participant
      September 14, 2024

      Me too, same problem.  Literally just updated to both sonoma & the latest version of Illustrator.  Screensaver will not kick in unless I quit Illustrator.  Worried about screen burn now.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        September 14, 2024

        What happens when you turn off File Recovery in the Preferences?

        K
        Krister5EFD
        Participant
        September 10, 2024

        MacOS Sonoma/M3 Max here, and I have had this issue on both Illustrator 28.6 and 28.7 (currently 28.71). It also didn't matter if I had BenQ displays, Thunderbolt Displays, or just the built-in Retina display.

          Monika Gause
          Community Expert
          Monika GauseCommunity Expert
          Community Expert
          September 10, 2024

          What happens when you turn off File Recovery in the Preferences?

          K
          Krister5EFD
          Participant
          September 14, 2024

          The following happened:

          • I became more nervous losing my work since I suck hitting cmd-S.
          • The screen saver/power save mode worked fine.
            A
            Ajlouny
            Known Participant
            September 4, 2024

            Same here; the screen saver doesn't start until I quit Illustrator 28.6 (iMac 27" 2017 Ventura 13.6.9).

              ndelcastillo
              ndelcastillo
              Known Participant
              August 23, 2024

              Me too. I have a Mac Studio with an M1 MAX processor running Sonoma 14.6.1. I noticed the issue a few weeks ago but finally worked out that it was Illustrator (28.6) a few days ago. I have to shut down AI whenever I need to walk away from my computer for more than 10 minutes. If I don't the screen will still be on hours later.

                Srishti Bali
                Community Manager
                Srishti BaliCommunity Manager
                Community Manager
                July 24, 2024

                Hi @Inélsòre

                 

                We're really sorry to hear about this issue. Could you please share a short video demonstrating the problem? Additionally, could you let us know how it behaves in Safe Mode?

                Thank you for your patience.

                 

                Regards,

                Srishti

                F
                Fredrik Borgström
                Participant
                August 6, 2024

                A short video of the screen saver not kicking in? That would be meaningless since it would just be a static screen.
                I have the same problem. Just purchased an illustrator subscription yesterday and now my 3(!) 4K screens never shut off. Wasted a lot of electricity today since I was out most day and couldn't shut down my computer.

                  Monika Gause
                  Community Expert
                  Monika GauseCommunity Expert
                  Community Expert
                  August 6, 2024

                  And you also can't just turn off the monitors? They should have a button for that.

                  Which system is it? 

                   

                  I have no issues with the screensaver on MacOS. But it's not Sonoma.

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