Inspiring

Question

Illustrator 28.6 prevents screensaver from kicking in

Forum|Forum|1 year ago
July 23, 2024
16 replies
6764 views

I have updated to 28.6 yesterday and, ever since, whenever Illustrator is running, the screensaver is not being allowed to follow the System Settings set in macOS Sonoma 14.5 (M3 Max).

How do I know it is Illustrator?

1. it persists through log out and macOS restart

2. through trial and error, I excluded all other apps and it is the only one doing this.

I do not recall this happening on 28.5, and I will likely uninstall this version and revert to the older one if this persists.

Thank you

Bug

J

Jasinski

Participating Frequently

Hey, did they fixed it with the last update? Am I sleeping?

ndelcastillo

Known Participant

Not for me. Nothing has changed. I went to dinner for 2 hours and came back to find my screen still on. So much for that.

J

Jasinski

Participating Frequently

Yup, still the same 😞

V

Viet233071027ige

Participant

Yes. and my chat gpt easily find out it is because of. CEPHtmlEngine of Adobe. 🙂
Adobe is going to be nightmare everyday!!!

M

Miles28374978az8d

Participant

This is happening to me - on an Apple M2 Pro with latest version of Illustrator. Why is this not yet resolved?

Anubhav M

Community Manager

Hello @Miles28374978az8d,

I am sorry to hear about your experience and for the delayed response. I tried replicating this behavior on my end but could not do so. To better understand the problem, would it be possible for you to have a debug session with us? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and preferred dates and times between Mon- and Fri over a private message.

To send a private message, click my profile picture and use the 'Send a message' button.

Looking forward to hearing from you.

Anubhav

P

Preston379836627bts

Participant

I have the same issue.. when Illustrator is open and I step away, the animated wallpaper keeps running and the keyboard stops responding fully... I figured out that if I can close illustrator successfully I get pushed to the lock screen again and things go back to normal

R

RAILhead

Known Participant

I can confirm this on my system, as well. I have been fighting this issue for WEEKS, and then I stumble don this thread.

All I have to do is close Illustrator (I'm running v29.2.1), and the screen saver kicks on as it should, and the display goes to sleep as it should.

Sequoia 15.3 (24D60), Apple Studio Display.

I

InélsòreAuthor

Inspiring

Something that may help the (possibly willing) developers pinpoint and eventually solve this issue is that, at least for me, the screensaver does kick in if and only if there is an open document in Illustrator and the app is not in focus.

If the app is in focus with open documents or if the app is in not in focus but no document is open in it, the screensaver will not start.

It may not reproduce for you, though.

J

Jasinski

Participating Frequently

True! I noticed that if Illustrator is opened without any documents it doesn't affect the screensaver behaviour. But developers know that the cause of this problem is in the Auto Saving feature. I believe it's not a problem for them to debug this issue.

C

CGS_Prepress

Participant

Hi there,

I’ve been encountering issues with Illustrator 2024 and 2025. These versions prevent my computer from going to sleep automatically. Whenever the app is open, it keeps my computer from turning off the screens and going to sleep.

I narrowed down the problem by closing one program at a time until my computer finally went to sleep. I’ve also adjusted the computer settings to go to sleep after a minute. I’ve already tried uninstalling and reinstalling Illustrator, but nothing seems to work. I either have to force the computer into sleep mode or quit Illustrator to get sleep to function correctly. I suspect it’s a software bug preventing my computer from sleeping.

Currently using Mac Studio M2 Max with Sequoia 15.2

Illustrator 29.2.1

M

Martha5FD3

Participant

I'm also having this issue.

I'm running Illustrator 28.7 on Monterey 12.7.6

Screen saver will not work.

Computer will not sleep unless it's manually told to. But, it then wakes itself back up after around 15 minutes.

I have disabled auto save, reset SMC etc, but the issue persists.

Anubhav M

Community Manager

Hello @Martha5FD3,

I'm sorry to hear about your experience. Would you mind updating Illustrator (https://adobe.ly/404M0cv) and the OS (https://adobe.ly/4a7yHwq) to the latest version to see if it helps?

Also, try running Illustrator under Safe Mode (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

K

K0ssi

Participant

I'm having the same problem. Mac OS 14.6.1 (23G93), Adobe Illustrator 29.1 (2025). When Illustrator is on, screen saver will not turn on and the display(s) won't turn off automatically after a set time (in System Settings / Lock Screen). After shutting down Illustrator the screen saver and the automatic display turn off work as expected. The screen saver can be activated manually by setting a Hot Corner Shortcut in the Desktop & Dock page of System Settings, but the automatic display turn off still does not kick in.

J

Jasinski

Participating Frequently

Yup. Until this thread grows to 300+ reports, nothing will change. Thank you for contributing to this issue; maybe it will get fixed soon.

M

MrsCavazos

Participant

This is an issue I have experienced as well. It has been happening for a while, but recently I updated my mac to Sequoia 15.0.1 and am still having the issue. When Adobe Illustrator is minimized, it will not go into Screen Saver or Sleep Mode. I was able to go into activity monitor CPU tab and then sorted by Preventing Sleep and "CEPHtmlEngine" was there at the top. When I clicked the Info button it showed parent process as "Adobe Illustrator 2024." As soon as I closed out of Illustrator, my computer went into screen saver mode.

C

colorful_dreamer1750

Participant

I can confirm it on Windows as well!

As soon as I close Illustrator, it shutoff my displays, when I lock my computer.

Sidefact: Photoshop and InDesign are still running in the background with no issue. Only Illustrator (or more specific the CEPHtmlEngine.exe) is preventing a sleep state.

Anubhav M

Community Manager

Hello @colorful_dreamer1750,

I'm sorry to hear about your experience. I tried replicating this on my end but could not. Would you mind trying the following steps and checking if they helps:

Close all Adobe applications
Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/3AERDoP)
Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/4fCl2yV)
Relaunch Illustrator

Looking forward to hearing from you.

Anubhav

J

Jasinski

Participating Frequently

The same thing happens to me. Whenever you work with the document for more than few minutes, Illustrator switches to Preventing Sleep mode. As we've already understood in this and similar discussions the cause of the problem is in AutoSaving. Yes, turning it off is a workaround but it shouldn't be a feature because it's a frustrating bug.
Photoshop works fine with Auto Saving turned on.
Premiere Pro works fine with Auto Saving turned on.
After Effects works fine with Auto Saving turned on.
We can proceed but I think it's clear that the problem lies within the Auto Saving code and it should be fixed, because it's annoying. And there is no reason to recommend turning off the feature we are paying for.

Anubhav M

Community Manager

Hello @Jasinski,

I am sorry to hear about your experience. I tried replicating this on my end but could not do so. Would you mind checking if Illustrator behaves this way when working with a particular file? If yes, kindly share the file here after uploading it to Google Drive/Dropbox/etc. so I can check it on my end.

Looking forward to hearing from you.

Anubhav

LucasFonts

Participating Frequently

Happens to me as well since the last update, but on Windows 11 🙂
Without Illustrator, screen goes to sleep.

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