Skip to main content
M
MaryWIC
Participant
June 30, 2025
Answered

Illustrator 29.6.1 Freezes on Launch – Stuck at Create Artboard Screen on Windows 10

  • June 30, 2025
  • 2 replies
  • 525 views

I've just Updated to V29.6.1 this morning and now my illustrator just gets stuck on the create artboard window followed by not responding. I'm running it on windows 10 pro 64 bit op system. I've tried restarting the programme and restarting my computer but without success. Not had this issue before.

FYI I sadly can't run as admin as it's a work pc and i don't have access to admin log in.

 

<Title renamed by MOD>

Correct answer Abhishek Rao

Hi @MaryWIC,

 

Thank you for reaching out, and I’m really sorry to hear you’re running into this after updating. Since Illustrator is getting stuck on the create artboard window and then stops responding, this might be caused by corrupted preferences or a system conflict.

Even though you can't run as admin, I suggest trying to reset Illustrator preferences. You can find the steps here: https://adobe.ly/3TVlkYJ, and please make sure to back up your preferences first.

If that doesn't help, please try the following. Close all Adobe apps, then go to this folder and rename the UXP folder to UXP.old. On Windows, it is at C:\Program Files\Common Files\Adobe\UXP. On macOS, it is at Macintosh HD/Library/Application Support/Adobe/UXP. After renaming, relaunch Illustrator and see if it starts correctly.

Also, let me know if this happens with both new and existing files, and if you have any external devices or displays connected, as these can sometimes cause startup issues.

If possible, please share a short screen recording showing exactly where it gets stuck so I can share it with the team for further checks.

 

Looking forward to hearing how it goes.

Abhishek

2 replies

M
MaryWICAuthor
Participant
July 7, 2025

Thanks Abhishek, that seems to have fixed the problem 🙂

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    October 24, 2025

    Awesome. I'm glad to hear you've been able to resolve the issue, and thanks for confirming here.

     

    Please feel free to reach out to us in the future for any assistance. We would be happy to assist you. 

    Thanks,

    Harshika

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity ManagerCorrect answer
    Community Manager
    June 30, 2025

    Hi @MaryWIC,

     

    Thank you for reaching out, and I’m really sorry to hear you’re running into this after updating. Since Illustrator is getting stuck on the create artboard window and then stops responding, this might be caused by corrupted preferences or a system conflict.

    Even though you can't run as admin, I suggest trying to reset Illustrator preferences. You can find the steps here: https://adobe.ly/3TVlkYJ, and please make sure to back up your preferences first.

    If that doesn't help, please try the following. Close all Adobe apps, then go to this folder and rename the UXP folder to UXP.old. On Windows, it is at C:\Program Files\Common Files\Adobe\UXP. On macOS, it is at Macintosh HD/Library/Application Support/Adobe/UXP. After renaming, relaunch Illustrator and see if it starts correctly.

    Also, let me know if this happens with both new and existing files, and if you have any external devices or displays connected, as these can sometimes cause startup issues.

    If possible, please share a short screen recording showing exactly where it gets stuck so I can share it with the team for further checks.

     

    Looking forward to hearing how it goes.

    Abhishek

    L
    labun
    Participant
    October 24, 2025

    It's been a while since you answered, but you're still solving problems. Worked like a charm.

     

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices