Illustrator 30.0 Mouse wheel scroll causes lockup/crash/freeze

Question

I'm having the same issue here.
 
CPU view as a workaround still isn't very responsive when zooming in using alt+scroll but at least scrolling works.
Using GPU, both scrolling and zooming (using alt+scroll) are freezing.
 
Stragely enough, temporarily changing to the move tool (press and holde spacebar) or the zoom tool (ctrl+ spacebar) don't have this issue at all.
But that's also not a solution, just a workaround that doesn't explain the behaviour behind the lag using the scrollwheel
 
OS: Windows 11
CPU: AMD Ryzen 9 9950X3D
RAM: 63032 MB
 
GPU-Information:Illustrator Version: 30.0OpenGL Version: 4.6.0 NVIDIA 581.57
Number of Displays: 3Number of Drivers: 2Vendor: NVIDIA CorporationRenderer: NVIDIA GeForce RTX 5070 Ti/PCIe/SSE2

Anubhav M · Accepted Answer

Sorry, I just saw "admin" account. With another admin user it worked as expected. But on my user account it still doesn't.

Hello @athletic_fact6385,

Thanks for confirming. It appears that there may be an issue with the preferences in your primary user account. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 30 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 30 Settings.old

- Relaunch Illustrator from Creative Cloud

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

Looking forward to hearing from you.

Anubhav

athletic_fact6385 · Answer

I can confirm it's a problem with the combination something in my system and v 30.0. The old version 29.8.3 doesn't have this problem.

My secondary device doesn't have this problem at all.

Also tested the Beta on my primary device with the same problems as v 30.0

I also tried the basic troubleshooting steps mentioned here (GPU drivers re-install, changing settings, restart,...)

The same mouse was used on both devices and changing the settings (zoom with mouse wheel) did show the same problems. So only the mouse wheel triggers this behaviour (on the primary device)

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