Illustrator 3D lighting settings not showing

[Tilly36290267mdw4]

I'm trying to use the lighting settings in 3D and materials but it won't give the option to use the full lighting options, I want to add shadows to the background rather than just the object. These are all the settings I can access, may be a simple fix but I've tried everything.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Bobby Henderson]

Under Preferences in the Performance tab, you might need to turn off "Real Time Editing and Drawing." It has to be disabled for ray-traced based 3D rendering. 

[Monika Gause]

There's a scrollbar on the panel. Just use it.

If you have a version that is lower than 27, you might also need to update.