Participant

Answered

Illustrator and Illustrator Beta Crashing on macOS Sonoma

Forum|Forum|2 years ago
August 14, 2023
5 replies
6669 views

Well, the title says it all, but here's an overview:

I recently installed the macOS Sonoma Beta. Since installing, both Illustrator and Illustrator Beta can no longer save any file—not jpg, png, svg, ai, pdf, or any other format. I have tried export as, and save as, but both result in my Illustrator app force crashing without any prompt, spinning wheel of death, or any other indicator that it is about to crash. In attempts to resolve this, I have force quit them, uninstalled and reinstalled, and also restart my laptop. Absolutely nothing has worked other than uninstalling and reinstalling; however, in order to save one file I have to uninstall and reinstall every single time.

Is there any solution to this?

This topic has been closed for replies.

Correct answer LukeF

Hey Anshul,

I appreciate you responding! To fix this, I had wiped my computer of the macOS 14 beta and downgraded it back to the previous OS. Since then, everything has been working smoothly. I am looking forward to using OS 14 once things are stable 🙂

Thank you!

B

bardiaelmi

Participant

Hello,
I hope someone can help me solve this issue. It’s been about ten days now that every time I open Adobe Illustrator Beta, after working for about two minutes, the program closes and I get kicked out. I can't figure out what the problem is. This doesn't happen with the regular Illustrator, only with the Beta version. It's really frustrating and is bothering me a lot.

Ton Frederiks

Community Expert

You can report problems with Illustrator beta versions here:

https://illustrator.uservoice.com/forums/939477-illustrator-desktop-beta-bugs

Try if uninstalling and re installing helps.

Anubhav M

Community Manager

Re installing was not solve this problemj.

Hello @bardiaelmi,

I'm sorry to hear about your experience. Would you mind removing Illustrator (beta) again, also removing the preferences, and then reinstalling it to see if it helps?

If the problem persists, kindly try the suggestions shared in this help article (https://adobe.ly/4cKE5Fq) and see if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4cYClIY). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Anshul_Saini

Community Manager

Hi @LukeF

I'm sorry to hear about the trouble you're facing with Illustrator 27.8.1 crashing while saving. Our product team is aware of this issue and is actively working with Apple to ensure a smoother experience once the macOS Sonoma update becomes available to the general public. Until then, using a stable version of macOS such as macOS Ventura or Monterey should help mitigate the crashing problem.

I understand that this situation can be frustrating, and I appreciate your patience as the teams work on resolving these compatibility issues.

Please feel free to reach out if you have any further questions or concerns.

Best regards,

Anshul Saini

LukeFAuthorCorrect answer

Participant

Hey Anshul,

I appreciate you responding! To fix this, I had wiped my computer of the macOS 14 beta and downgraded it back to the previous OS. Since then, everything has been working smoothly. I am looking forward to using OS 14 once things are stable 🙂

Thank you!

G

Gia34226220o0lz

Participant

This should not really be marked as a Solution.

Monika Gause

Community Expert

Don't run beta software on productive systems.

And then also: only install a beta system, when all your applications will be able to run on it. Adobe will make a public announcement when that's the case.

If you want to give feedback about the prerelease and want to contribute to development, I would suggest you apply for joining the prerelease: adobeprerelease.com

B

blrhode

Participant

I am not running beta versions of anything and I am still having the issues.

Monika Gause

Community Expert

Please create a new thread.

Tell us the exact version, system and hardware you use.

B

blrhode

Participant

I am having the same issues. I've downgraded to lower versions as well and still having the same issues. This has put most of my work at a hault. I've tried every work around mentioned from the last few years and nothing works...

LukeFAuthor

Participant

When you say downgraded to lower versions, do you mean you have reverted your OS back to 13?

B

blrhode

Participant

No, I downgraded the Adobe Illustrator versions to an older version before it started crashing.

I'm not running the Beta Sonoma, I'm running the latest OS without Beta.

LukeFAuthor

Participant

InDesign, Lightroom, and Photoshop all run perfectly, export perfectly, and have no crash issues. It is solely Illustrator that is having these issues.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded