Illustrator and Illustrator Beta Crashing on macOS Sonoma

[LukeF]

Well, the title says it all, but here's an overview:

I recently installed the macOS Sonoma Beta. Since installing, both Illustrator and Illustrator Beta can no longer save any file—not jpg, png, svg, ai, pdf, or any other format. I have tried export as, and save as, but both result in my Illustrator app force crashing without any prompt, spinning wheel of death, or any other indicator that it is about to crash. In attempts to resolve this, I have force quit them, uninstalled and reinstalled, and also restart my laptop. Absolutely nothing has worked other than uninstalling and reinstalling; however, in order to save one file I have to uninstall and reinstall every single time.

Is there any solution to this?

[LukeF]

InDesign, Lightroom, and Photoshop all run perfectly, export perfectly, and have no crash issues. It is solely Illustrator that is having these issues. 

[blrhode]

I am having the same issues.  I've downgraded to lower versions as well and still having the same issues.  This has put most of my work at a hault.  I've tried every work around mentioned from the last few years and nothing works...

[LukeF]

When you say downgraded to lower versions, do you mean you have reverted your OS back to 13?

[blrhode]

No, I downgraded the Adobe Illustrator versions to an older version before it started crashing.

I'm not running the Beta Sonoma, I'm running the latest OS without Beta.

[Monika Gause]

Don't run beta software on productive systems.

And then also: only install a beta system, when all your applications will be able to run on it. Adobe will make a public announcement when that's the case.

If you want to give feedback about the prerelease and want to contribute to development, I would suggest you apply for joining the prerelease: adobeprerelease.com

[blrhode]

I am not running beta versions of anything and I am still having the issues.

[Monika Gause]

Please create a new thread.

Tell us the  exact version, system and hardware you use.

[Anshul_Saini]

Hi @blrhode,

I'm sorry to hear that you're experiencing crashing issues with Adobe Illustrator, even after downgrading to older versions and not using any beta versions. It's definitely frustrating when these technical issues disrupt your workflow.

To better assist you, could you provide more details about the crashing behavior? Specifically:

• What is the exact version of Adobe Illustrator & OS you are currently using?
• Are there any specific actions you're performing in Illustrator that consistently trigger the crashes?
• Do you have any third-party antivirus or security software running on your system that might be interfering with Illustrator's operations?

With this information, it would be easier to diagnose the root cause of the issue and provide more targeted troubleshooting steps. Additionally, if you have any crash logs or error messages, those would also be helpful in identifying the problem.

I understand the frustration that technical issues like this can cause, and I'm here to help you find a solution. Please provide the requested details, and we'll do our best to assist you further.

Best regards,
Anshul Saini

[Anshul_Saini]

Hi @LukeF

I'm sorry to hear about the trouble you're facing with Illustrator 27.8.1 crashing while saving. Our product team is aware of this issue and is actively working with Apple to ensure a smoother experience once the macOS Sonoma update becomes available to the general public. Until then, using a stable version of macOS such as macOS Ventura or Monterey should help mitigate the crashing problem.

I understand that this situation can be frustrating, and I appreciate your patience as the teams work on resolving these compatibility issues.

Please feel free to reach out if you have any further questions or concerns.

Best regards,

Anshul Saini

[LukeF · Accepted solution]

Hey Anshul,

I appreciate you responding! To fix this, I had wiped my computer of the macOS 14 beta and downgraded it back to the previous OS. Since then, everything has been working smoothly. I am looking forward to using OS 14 once things are stable 🙂

Thank you!