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EllieDraws
Participant
June 3, 2020
Answered

Illustrator and Photoshop Files Lost

  • June 3, 2020
  • 4 replies
  • 1677 views

I created a file in Illustrator and another in Photoshop, relating to the same project, and both of these have disappeared. I usually save straight to Dropbox, so assume I did with these, and yet these are the only files I've lost. Any ideas why? I created them last year.

This topic has been closed for replies.
Correct answer Monika Gause

If you can't find them by name then likely they are gone.

Do you have Time Machine or the like? Then you could try and step back to the date when you last saved them.

 

Dropbox does versioning, but if you deleted them (maybe by accident) months ago then they are deleted permanently (also from your devices).

4 replies

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Guiomar22625692gr4p
Participant
January 12, 2022

I need a number to speak with somebody in English 

 

 

 

Ton Frederiks
Community Expert
Ton FrederiksCommunity Expert
Community Expert
January 12, 2022

You can try this:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

T
Test Screen Name
Legend
June 11, 2020

One big mistake I see over and over is saying "this is going to the cloud, now I don't have to worry about backups". Sorry, this is just wrong. Clouds are backed up to protect the cloud against disk failure; often the backup is just to have it on two disks, both live.  You are not protected against

* Cloud provider errors and bugs

* Problems syncing uploading to cloud

* You deleting or overwriting a file by accident

* Your software having a bug which overwrites files

* Loss of access to cloud service eg hacker takes over account

* Cloud service closed down

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    June 3, 2020

    Hi, I'm sorry you lost your files but, in this case, as he said Doug_A_Roberts it's a little impossible to help you.

    Doug A Roberts
    Community Expert
    Doug A RobertsCommunity Expert
    Community Expert
    June 3, 2020

    This seems a little like asking 'I put down my glasses and now I can't find them. Anyone know where they are?'

     

    (apologies for flippance. But I'm not sure how anyone can answer this)

    E
    EllieDrawsAuthor
    Participant
    June 11, 2020

    I haven't misplaced them, they have disappeared frm my computer. I was wondering if anyone else had experienced this and had an answer for recovering them.

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    June 11, 2020

    If you can't find them by name then likely they are gone.

    Do you have Time Machine or the like? Then you could try and step back to the date when you last saved them.

     

    Dropbox does versioning, but if you deleted them (maybe by accident) months ago then they are deleted permanently (also from your devices).

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