Illustrator and Silhouette Connect plug in

Forum|Forum|9 years ago
December 5, 2016
2 replies
6307 views

I am having an issue with opening illustrator after the installation of Silhouette connect. Every time i try to run Illustrator the application crashes. Now I have looked in the event viewer and it reports:

Faulting module path: C:\Program Files (x86)\Adobe\Adobe Illustrator CS6\Plug-ins\scp_cs6\Silhouette Connect CS6.aip

If I remove the plug in from this folder Illustrator will launch every time and the plug in will work when I add it back to the folder.

Although this has solved the issue for me since the computer is used for multiple users it is still crashing for them on start up. Do you know of a solution to this issue?

Thanks in advance

This topic has been closed for replies.

Mike_Gondek10189183

Community Expert

Did you recently upgrade your OS, what version are you running?

What version of the plug in do you have? You can download V1.3.039 here. That upgrade was for CC2017, but you may have better success with that.

Silhouette America - Software Downloads - Software releases

S

stalbanipswichAuthor

Participant

I currently have V1.3.039

Did you recently upgrade your OS, what version are you running?

I am running Windows 7 Professional 64 bit, I am running the adobe CS6 collection.

Mike_Gondek10189183

Community Expert

Since you are running CS6, an older version of the plug in may work better. CS6 & Win 7 go good together, so don't upgrade your OS, unless you can upgrade Illustrator also.

System requirements | Adobe Illustrator

Call Silhouette tech support and request an older version of the plug in.

1-800-859-8243 (toll free)