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Participant
January 24, 2022
Question

Illustrator (any version) keeps crashing mac OS BigSur (Macbook air M1 chip)

  • January 24, 2022
  • 1 reply
  • 119 views

Illustrator keeps crashing whenever i try to open it. I've tried clearing my cache, uninstalling and reinstalling the software, and even tried to open previous versions of the software. Nothing works. It crashes within 4-5 seconds of opening. I am attaching a screen recording of whats happening. 

Please help solve this. My work has entirely stopped because of this.

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1 reply

Monika Gause
Community Expert
Community Expert
January 24, 2022

Please contact Customer Care. They can login to your system to check it out https://helpx.adobe.com/contact.html