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Illustrator app on iPad Pro keeps crashing

New Here ,
Apr 08, 2024 Apr 08, 2024

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this app is unusable on the iPad. I have a subscription for a long time but have only used the app for vectorizing my art.

now for two days I have been using the app more and I have had countless crashes. I have lost my work many times. It is getting frustrating.

i am only using the brush to draw over lines and the app is laggy and crashing. after crash the app doesn't sync with cloud so no projects on the app.

 

- i have updated both the iPad and the app

- I have deleted the app and reinstalled it again

I am using an iPad Pro 11 inch 3rd generation 

iOS version 17.4.1 

I have screen recording of the crash. Please help!!!

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Bug , Performance

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Adobe
New Here ,
Apr 08, 2024 Apr 08, 2024

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And here a link to drive with the crash report from ipad.

https://drive.google.com/drive/folders/1FNS0HM44MLtZhQ7MFNFHgr4U1Ihp_jtB

 

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Adobe Employee ,
Apr 25, 2024 Apr 25, 2024

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Hi @Siasossa,

 

I'm sorry to hear about the issues you're experiencing with the Illustrator app on your iPad Pro. Thank you for sharing the crash report. I apologize for the delayed response.

 

I've noted the details you provided, including your iPad model, iOS version, and the steps you've already taken to troubleshoot the problem. I'll make sure to escalate this issue to our product team for further investigation.

 

In the meantime, could you please let me know if you're still facing crash issues with the app? Your feedback will help us understand the situation better and assist you more effectively.

 

Thank you for your patience, and I apologize for any inconvenience this has caused.

 

Best,

Anshul Saini

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