Illustrator Beta 29.9.14 not working

[TTOWN71]

I have uninstalled and reloaded a few times to try turnaround. However, despite ACC app saying it will work on my computer, it says that it is damaged and will not open.

What should I do here?

[creative explorer]

@TTOWN71 I would close all Adobe apps. And download Adobe Cleaner from Adobe's website. The Adobe Creative Cloud Cleaner tool is intended to fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers). 
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall the Illustrator Beta. Then launch the downloaded, Adobe Cleaner, and follow the instructions. Cleaner Tool is not a replacement for a regular uninstall, but rather a "deep clean" to remove lingering files. When it's done, I would restart the computer to finalize the cleanup.

After restarting, you can reinstall your Adobe applications through the Creative Cloud desktop app. Download a 'fresh' Illustrator Beta, don't re-use the same one because that could be corrupted! So download a fresh installer, and follow those instructions when installing it. Good Luck! 

[bengdixon]

Same issue here. I've tried the Adobe Cleaner as well as reinstalling in safe mode on my Mac but still no luck. Looking around, it seems a few people have had the same issue. Have you had any luck since?

[Anubhav M]

Hello @bengdixon,

Sorry to hear you're having similar trouble. Could you confirm if you're using Illustrator (beta) or the release version of Illustrator, the exact version of Illustrator you're using, and a screenshot of the error message?

Also, try running Illustrator under a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

[Maly30549844l8jc · Accepted solution]

I ran into the same issue. I completely deleted Illustrator Beta, then went to Adobe’s website (https://www.adobe.com/apps/all/all-platforms) and downloaded the beta directly from there instead of through Creative Cloud. That fixed the problem.

[Joe2514511473ap]

The above worked for me (reinstall via website)

[La Bola Ocho]

Not working for me. Still the 146 error. Should I change something in the directory?

Thx

[Anubhav M]

Hello @Alejandro22599874nc2l,

I'm sorry to hear you're having similar trouble with installing Illustrator (Beta). The error message you're seeing is related to a permission issue. Could you try the suggestions shared here: (https://adobe.ly/3KLAcYt) to see if it helps?

Anubhav

[DavidJackson]

Same exact issue here today. Uninstalled. Resinstalled via webiste and nothing. Still throwing same issue. Other Beta apps working as expected, just illustrator.

AGH

[La Bola Ocho]

Try not only uninstall, remove the whole folder. It worked for me!