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TTOWN71
Participant
August 21, 2025
Answered

Illustrator Beta 29.9.14 not working

  • August 21, 2025
  • 3 replies
  • 2065 views

I have uninstalled and reloaded a few times to try turnaround. However, despite ACC app saying it will work on my computer, it says that it is damaged and will not open.

What should I do here?

 

    Correct answer La Bola Ocho

    Try not only uninstall, remove the whole folder. It worked for me!

    3 replies

    D
    DavidJackson
    Known Participant
    October 22, 2025

    Same exact issue here today. Uninstalled. Resinstalled via webiste and nothing. Still throwing same issue. Other Beta apps working as expected, just illustrator.

    AGH

    L
    La Bola OchoCorrect answer
    Inspiring
    October 22, 2025

    Try not only uninstall, remove the whole folder. It worked for me!

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      October 24, 2025

      Awesome. Thank you for sharing the solution that worked for you. This might help our community customers resolve their issues. 


      Thanks,

      Harshika

        B
        bengdixon
        Participant
        August 29, 2025

        Same issue here. I've tried the Adobe Cleaner as well as reinstalling in safe mode on my Mac but still no luck. Looking around, it seems a few people have had the same issue. Have you had any luck since?

         

        M
        Maly30549844l8jc
        Participant
        August 30, 2025

        I ran into the same issue. I completely deleted Illustrator Beta, then went to Adobe’s website (https://www.adobe.com/apps/all/all-platforms) and downloaded the beta directly from there instead of through Creative Cloud. That fixed the problem.

          J
          Joe2514511473ap
          Inspiring
          September 6, 2025

          The above worked for me (reinstall via website)

          creative explorer
          Community Expert
          creative explorerCommunity Expert
          Community Expert
          August 21, 2025

          @TTOWN71 I would close all Adobe apps. And download Adobe Cleaner from Adobe's website. The Adobe Creative Cloud Cleaner tool is intended to fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers). 
          https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

          Uninstall the Illustrator Beta. Then launch the downloaded, Adobe Cleaner, and follow the instructions. Cleaner Tool is not a replacement for a regular uninstall, but rather a "deep clean" to remove lingering files. When it's done, I would restart the computer to finalize the cleanup.

          After restarting, you can reinstall your Adobe applications through the Creative Cloud desktop app. Download a 'fresh' Illustrator Beta, don't re-use the same one because that could be corrupted! So download a fresh installer, and follow those instructions when installing it. Good Luck! 

          m
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